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Nursing HomeMedicaid Investigative

The Carrolton of Lumberton

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1170 Linkhaw Road, Lumberton, NC 2835890 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 13 Google reviews

5
4
3
2
1
The Carrolton of Lumberton Nursing Home in Lumberton, NC — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (11 vs median 4.0)
  • High staff turnover (53%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in CARROLTON NURSING HOMES chain · $37,087 in fines

Source: Medicare data

What this means for your family

While the facility was highly regarded in 2022 for its friendly management and beautiful environment, recent feedback indicates potential issues with maintenance and food quality. We recommend that families verify the facility's current state and regulatory compliance history before making a decision.

Google Reviews

Google Reviews

13 reviews on Google
The Carrolton of Lumberton receives highly polarized feedback, with a cluster of glowing reviews from 2022 praising the management and staff, contrasted by a recent 2026 review citing significant concerns. Critics point to poor maintenance, low-quality food, and high regulatory violation rates, while proponents emphasize the friendliness and welcoming nature of the care team.

Quality Themes

Tap a score for details
Food5.0Staff7.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Welcoming and friendly management team
  • Caring nursing staff
  • Visually appealing facility

Concerns

  • Poor facility maintenance and high regulatory violation rates
  • Low-quality food service

Rating Trends

Tap a year to see what changed

2345.02022(5)5.02023(1)5.02025(1)3.82026(6)

Distribution · 13 analyzed

5
11
4
0
3
0
2
1
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has had a high number of regulatory citations recently; what specific steps is the leadership team taking to address these compliance concerns and improve the overall quality of care?
  • 2The management team is often described as very welcoming, so how do you involve families in the process of resolving maintenance or facility upkeep issues when they arise?
  • 3Given the feedback regarding the dining experience, what changes or improvements are currently being implemented to ensure the food quality meets the residents' nutritional and personal preferences?
  • 4With a 3-star staffing rating, how does the team ensure consistent, personalized attention for each of the 90 residents throughout the day and night?
  • 5Could you walk me through your protocol for handling medical emergencies, especially considering the facility's current health inspection findings?
  • 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the community?

Personalized based on this facility's data


Key Review Excerpts

The Administrator and management team along with his caring staff are the most welcoming and caring staff I have met!!

Family member · 2022★★★★★

A few good staff, but not many. Cheap food and poor maintenance. Easy to see why they get violations at 2x the average rate.

Local Guide · 2026★★☆☆☆

Would like to say first of all this facility is beautiful !! You have to go take a tour !! You won’t regret it !!

Family member · 2022★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
15.3%
NC
20.2%
Robeson
22.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.5%
NC
21.5%
Robeson
19.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.4%
NC
21.0%
Robeson
21.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.5%
NC
14.1%
Robeson
9.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
NC
5.4%
Robeson
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
4.9%
NC
5.8%
Robeson
7.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.1%
Worse than Avg
Here
51.1%
US
81.8%
NC
80.1%
Robeson
66.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility59.6%
Worse than Avg
Here
59.6%
US
79.8%
NC
78.1%
Robeson
62.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
NC
1.5%
Robeson
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Well above state avg (5.6)
4 complaint-triggered
$37,087 in fines

Families have filed complaints resulting in findings about resident protection from abuse and safety supervision, with abuse protection issues appearing in both 2023 and 2024. The facility shows recurring problems with medication management, resident assessment and care planning, and infection control across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the persistence of issues across years and complaint-triggered findings warrant careful consideration during your visit.

Feb 19, 2026Routine
6
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Feb 19, 2026Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 21, 2024Routine
11
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 21, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 25, 2023Routine
13
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jan 25, 2018Routine
2
0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Carrolton of Lumberton

Organization Type

for profit

Chain Affiliation

Chain Name

Carrolton Nursing Homes

Chain Size

6 facilities nationwide

Chain avg rating: 2.0/5 · Rank 5 of 6 (Worst)

Ownership & Management

Owners

C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr

Owner · Organization

50%

Figlewski, Deborah

Owner

13%

Powell, Earl

Owner

13%

Powell, John

Owner

13%

Russell, Denise

Owner

13%

Key personnel

Carrolton Facility Management, LLCManagerRoberson, CarrolManagerRozier, SonyaManagerRoberson, CarrolAdp of the SnfRozier, SonyaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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