The Carrolton of Lumberton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 4.0)
- High staff turnover (53%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in CARROLTON NURSING HOMES chain · $37,087 in fines
What this means for your family
While the facility was highly regarded in 2022 for its friendly management and beautiful environment, recent feedback indicates potential issues with maintenance and food quality. We recommend that families verify the facility's current state and regulatory compliance history before making a decision.
Google Reviews
Google Reviews
13 reviews on Google“The Carrolton of Lumberton receives highly polarized feedback, with a cluster of glowing reviews from 2022 praising the management and staff, contrasted by a recent 2026 review citing significant concerns. Critics point to poor maintenance, low-quality food, and high regulatory violation rates, while proponents emphasize the friendliness and welcoming nature of the care team.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and friendly management team
- Caring nursing staff
- Visually appealing facility
Concerns
- Poor facility maintenance and high regulatory violation rates
- Low-quality food service
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has had a high number of regulatory citations recently; what specific steps is the leadership team taking to address these compliance concerns and improve the overall quality of care?
- 2The management team is often described as very welcoming, so how do you involve families in the process of resolving maintenance or facility upkeep issues when they arise?
- 3Given the feedback regarding the dining experience, what changes or improvements are currently being implemented to ensure the food quality meets the residents' nutritional and personal preferences?
- 4With a 3-star staffing rating, how does the team ensure consistent, personalized attention for each of the 90 residents throughout the day and night?
- 5Could you walk me through your protocol for handling medical emergencies, especially considering the facility's current health inspection findings?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The Administrator and management team along with his caring staff are the most welcoming and caring staff I have met!!”
“A few good staff, but not many. Cheap food and poor maintenance. Easy to see why they get violations at 2x the average rate.”
“Would like to say first of all this facility is beautiful !! You have to go take a tour !! You won’t regret it !!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in findings about resident protection from abuse and safety supervision, with abuse protection issues appearing in both 2023 and 2024. The facility shows recurring problems with medication management, resident assessment and care planning, and infection control across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the persistence of issues across years and complaint-triggered findings warrant careful consideration during your visit.
Feb 19, 2026Routine6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Feb 19, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 21, 2024Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 25, 2023Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 25, 2018Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
The Carrolton of Lumberton
for profit
Chain Affiliation
Carrolton Nursing Homes
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr
Owner · Organization
Figlewski, Deborah
Owner
Powell, Earl
Owner
Powell, John
Owner
Russell, Denise
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit carroltonhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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