Wingate at Silver Lake
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews

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What this means for your family
Wingate at Silver Lake has a highly regarded rehabilitation therapy team, making it a potential option for short-term recovery. However, the facility has a history of serious complaints regarding call-button response times and hygiene, so we strongly recommend visiting in person and observing the floor during off-peak hours to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
48 reviews on Google“Wingate at Silver Lake receives highly polarized feedback, with many families praising the rehabilitation therapy team while others report severe neglect and staffing shortages. While some residents and families describe the staff as compassionate and the facility as clean, a significant number of reviewers cite long wait times for call buttons, poor hygiene, and medication management errors. Prospective families should be aware that experiences appear to vary drastically depending on the specific unit and the staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical and occupational therapy teams
- Professional and attentive nursing staff in specific units
- Clean and well-maintained facility environment
- Engaging activities and events for residents
Concerns
- Significant delays in responding to call buttons and patient requests (mentioned by 8 reviewers)
- Understaffing leading to neglect of basic needs like hygiene and hydration (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Rude or dismissive communication from nursing staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to help residents regain their independence?
- 2With the facility being so well-maintained, what is your routine for ensuring all resident rooms and common areas stay consistently clean?
- 3How does the nursing team manage call button responses during busy shifts to ensure no resident request goes unheard?
- 4What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
- 5How do you ensure that residents' hydration and hygiene needs are met even during periods of high census or busy shifts?
- 6What kind of engaging social activities or special events do you have planned for the residents this month?
Personalized based on this facility's data
Key Review Excerpts
“Nursing, OT & PT staff are beyond 5 star. They are kind, compassionate, gentle, and overall a pleasure. I can not say enough about how their kindness expedited my recovery.”
“The nurses most certainly are not. My mother waited countless times over 1.5hrs for her pain medication. More than half the rooms are empty. I had to call the nurses station and ask to speak with her nurse directly to see what the issue was.”
“My father was in the rehab section at Wingate for almost 2 months and we are lucky that he got out alive! He was discharged last week with a HORRIBLE rash in has groin area that was covered in caked-on yeast. The VNA said that it must have been there for at least a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wingate at Silver Lake has recurring issues with care planning and quality standards appearing across multiple surveys, indicating persistent problems that families have complained about. The facility repeatedly struggles with developing complete care plans, maintaining professional quality standards, and medication management, with these same deficiencies appearing from 2022 through 2025. Four complaint-triggered deficiencies show families have filed reports about safety hazards, resident dignity, and care planning failures, suggesting ongoing concerns that warrant careful consideration before choosing this facility.
Mar 25, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Feb 8, 2024Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 30, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 3, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Wingate at Silver Lake
for profit
Ownership & Management
Owners
Schuster, Scott
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit wingatehealthcare.com
Medicare data downloads
Original nursing home datasets
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