See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Plymouth Harborside Healthcare

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

19 Obery Street, Plymouth, MA 02360101 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.3/5

based on 23 Google reviews

5
4
3
2
1
Plymouth Harborside Healthcare Nursing Home in Plymouth, MA — Street View
Street View

Watch Plymouth Harborside Healthcare

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 7.0)
  • High staff turnover (56%)
  • High RN turnover (65%)

Bottom 25% in MA · Below recommended RN staffing · Worst in NEXT STEP HEALTHCARE chain · $460,269 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the therapy department is highly regarded for helping patients return home, the facility struggles with consistent nursing care and administrative responsiveness. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, as multiple reviewers highlighted issues with call-button response times and dietary compliance.

Google Reviews

Google Reviews

23 reviews on Google
Plymouth Harborside Healthcare receives highly polarized reviews, with significant concerns regarding nursing responsiveness, administrative communication, and facility maintenance. While some residents and families praise the physical and occupational therapy teams for their dedication, many others report severe neglect, including ignored call buttons, poor dietary management, and unprofessional staff behavior.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0Activities1.0Meds2.0Memory6.0Comms2.0ValueN/A

Strengths

  • High-quality physical and occupational therapy
  • Dedicated dementia unit staff
  • Convenient location for local families

Concerns

  • Unresponsive nursing staff and ignored call buttons (mentioned by 5 reviewers)
  • Poor food quality and failure to follow dietary restrictions (mentioned by 4 reviewers)
  • High staff turnover and lack of professional communication (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'21(1)'23(1)'25(7)'26(1)

Distribution · 26 analyzed

5
5
4
3
3
0
2
2
1
16

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what is your current protocol for ensuring call buttons are answered promptly and that residents' needs are met in a timely manner?
  • 2I noticed the facility has a dedicated dementia unit; how do you maintain consistent communication with families regarding changes in a resident's care plan or health status?
  • 3Could you walk me through how your kitchen team manages specific dietary restrictions and how you ensure that meals are both nutritious and appetizing for residents?
  • 4With your focus on physical and occupational therapy, how do you integrate these sessions into the daily routine to ensure residents stay active and engaged throughout the week?
  • 5What steps is the leadership team taking to improve staff retention and ensure that residents have consistent, familiar caregivers supporting them daily?
  • 6In light of your recent CMS ratings, what specific quality improvement initiatives are currently in place to enhance the overall standard of care and cleanliness within the facility?

Personalized based on this facility's data


Key Review Excerpts

The therapist here are by far the highest quality of care. With multiple fractures the therapist here worked hand in hand with you to accomplish your goals.

Rehab patient · 2025★★★★★

My mother’s call button was taken away and her wheelchair at night, not adhering to her diabetic diet, among other things.

Long-term resident's family · 2025☆☆☆☆

The system has been down for over 2 weeks- how is this even legal? I also changed my loved ones wound care and the nurse actually gave me the gauze and tape!

Long-term resident's family · 2023☆☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
82%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
MA
16.4%
Plymouth
16.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.4%
MA
21.3%
Plymouth
20.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.5%
MA
19.4%
Plymouth
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.0%
Worse than Avg
Here
19.0%
US
12.1%
MA
13.7%
Plymouth
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
19.4%
MA
21.4%
Plymouth
21.9%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
1.6%
MA
1.9%
Plymouth
2.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.5%
Worse than Avg
Here
68.5%
US
81.8%
MA
77.6%
Plymouth
88.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.1%
Mixed vs Avgs
Here
82.1%
US
79.7%
MA
77.7%
Plymouth
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Plymouth
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
6penalties
Well above state avg (8.9)
10 complaint-triggered
$460,269 in fines

Families have filed complaints that triggered inspections revealing concerning deficiencies in abuse prevention, accident safety, and care planning that persist across multiple surveys from 2021 to 2025. The facility repeatedly struggles with maintaining safe environments free from hazards, developing complete care plans, and ensuring proper medication management. While all violations show correction dates, the pattern of recurring issues in critical safety areas and the ongoing complaint-driven investigations suggest families should carefully evaluate this facility's ability to provide consistent, quality care.

Feb 13, 2026Routine
13
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0848Potential for harm · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Dec 4, 2025Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 16, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 5, 2025Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 23, 2024Routine
14
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0645Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Nov 14, 2023Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Feb 13, 2026

$97,500

Fine

Sep 16, 2025

$304,580

Fine

Aug 5, 2025

$10,358

Fine

Nov 14, 2023

$11,638

Fine

Aug 30, 2023

$15,269

Fine

Aug 30, 2023

$15,347

Ownership & Operations

Who Operates This Facility

Owner / Operator

Plymouth Harborside Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Next Step Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.9/5 · Rank 10 of 14 (Worst)

Ownership & Management

Owners

Next Step Healthcare LLC

Owner · Organization

Dell'anno, Damian

Owner (parent company)

Stephan, William

Owner (parent company)

Key personnel

Dell'anno, DamianOfficer / DirectorStephan, WilliamOfficer / DirectorNext Step Healthcare LLCManagerNguyen, NinaManagerRattan, RohitManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call