Plymouth Harborside Healthcare
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 23 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 7.0)
- High staff turnover (56%)
- High RN turnover (65%)
Bottom 25% in MA · Below recommended RN staffing · Worst in NEXT STEP HEALTHCARE chain · $460,269 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the therapy department is highly regarded for helping patients return home, the facility struggles with consistent nursing care and administrative responsiveness. If you choose this facility, ensure you have a plan for frequent family visits to monitor care, as multiple reviewers highlighted issues with call-button response times and dietary compliance.
Google Reviews
Google Reviews
23 reviews on Google“Plymouth Harborside Healthcare receives highly polarized reviews, with significant concerns regarding nursing responsiveness, administrative communication, and facility maintenance. While some residents and families praise the physical and occupational therapy teams for their dedication, many others report severe neglect, including ignored call buttons, poor dietary management, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Dedicated dementia unit staff
- Convenient location for local families
Concerns
- Unresponsive nursing staff and ignored call buttons (mentioned by 5 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 4 reviewers)
- High staff turnover and lack of professional communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is your current protocol for ensuring call buttons are answered promptly and that residents' needs are met in a timely manner?
- 2I noticed the facility has a dedicated dementia unit; how do you maintain consistent communication with families regarding changes in a resident's care plan or health status?
- 3Could you walk me through how your kitchen team manages specific dietary restrictions and how you ensure that meals are both nutritious and appetizing for residents?
- 4With your focus on physical and occupational therapy, how do you integrate these sessions into the daily routine to ensure residents stay active and engaged throughout the week?
- 5What steps is the leadership team taking to improve staff retention and ensure that residents have consistent, familiar caregivers supporting them daily?
- 6In light of your recent CMS ratings, what specific quality improvement initiatives are currently in place to enhance the overall standard of care and cleanliness within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The therapist here are by far the highest quality of care. With multiple fractures the therapist here worked hand in hand with you to accomplish your goals.”
“My mother’s call button was taken away and her wheelchair at night, not adhering to her diabetic diet, among other things.”
“The system has been down for over 2 weeks- how is this even legal? I also changed my loved ones wound care and the nurse actually gave me the gauze and tape!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing concerning deficiencies in abuse prevention, accident safety, and care planning that persist across multiple surveys from 2021 to 2025. The facility repeatedly struggles with maintaining safe environments free from hazards, developing complete care plans, and ensuring proper medication management. While all violations show correction dates, the pattern of recurring issues in critical safety areas and the ongoing complaint-driven investigations suggest families should carefully evaluate this facility's ability to provide consistent, quality care.
Feb 13, 2026Routine13
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 16, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 23, 2024Routine14
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 14, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 13, 2026
$97,500
Fine
Sep 16, 2025
$304,580
Fine
Aug 5, 2025
$10,358
Fine
Nov 14, 2023
$11,638
Fine
Aug 30, 2023
$15,269
Fine
Aug 30, 2023
$15,347
Ownership & Operations
Who Operates This Facility
Plymouth Harborside Healthcare
for profit
Chain Affiliation
Next Step Healthcare
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 10 of 14 (Worst)
Ownership & Management
Owners
Next Step Healthcare LLC
Owner · Organization
Dell'anno, Damian
Owner (parent company)
Stephan, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit nextstephc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Plymouth Rehabilitation & Health Care Center
< 1 miNursing Home · Plymouth, MA
Life Care Center of Plymouth
< 1 miNursing Home · Plymouth, MA
Bay Path at Duxbury Nursing & Rehabilitation Ctr
7.5 miNursing Home · Duxbury, MA
Wingate at Silver Lake
8.6 miNursing Home · Kingston, MA