Life Care Center of Plymouth
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgery recovery. However, families should be aware of reports regarding slow response times to call buttons; we recommend visiting in person to observe staff responsiveness and discussing communication protocols with the administration before admission.
Google Reviews
Google Reviews
156 reviews on Google“Life Care Center of Plymouth receives high praise for its rehabilitation services, with many families highlighting the effectiveness of physical and occupational therapy in helping patients return home. While the majority of reviews are glowing regarding staff kindness and facility cleanliness, there is a recurring pattern of complaints regarding slow call-button response times and occasional unprofessional communication from specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
- Helpful administrative and front-desk team
Concerns
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Difficulty communicating with nursing staff or receiving return calls (mentioned by 4 reviewers)
- Unprofessional or rude behavior from specific staff members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations here?
- 2Since physical and occupational therapy are noted as strengths, how do you integrate those sessions into a resident's daily schedule to ensure they stay active?
- 3When a resident needs assistance, what is the standard process for staff to respond to call buttons, and how is that monitored to ensure timely support?
- 4I understand medication management is a critical part of care; could you walk me through your process for ensuring accuracy and addressing any concerns that might arise?
- 5What is the best way for our family to stay in the loop regarding our loved one's health status, and how do you handle communication if we have urgent questions?
- 6We value a supportive environment; how do you foster a culture of professionalism and kindness among your staff members?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a short term patient at Life Care for several weeks. She received exceptional care from all departments. The Physical and Occupational therapist were amazing.”
“My parents have been in and out of rehab about 10+ times and the only place they will go is Life Care Plymouth. If they can’t get in to Life Care they would rather just go home.”
“My father's room is bleak, the bathroom is run down and dirty, stains on the wall, peeling paint. When he arrived no one knew we were coming, and we had to ask anyone we could find for some help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of Plymouth shows a mixed record with 16 deficiencies across 3 surveys, but no complaint-triggered issues suggesting families haven't filed reports about harm. The facility has ongoing challenges with fire safety systems and building maintenance, appearing in multiple surveys from 2022 to 2025. Care planning and assessment issues were noted in 2022 but appear corrected, while building safety concerns persist and require continued monitoring.
Mar 17, 2025Routine6
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 26, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 5, 2022Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Life Care Center of Plymouth
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 36 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit lifecarecenterofplymouth.com
Medicare data downloads
Original nursing home datasets
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