Windsor Woods Rehab and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 123 Google reviews
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What this means for your family
Windsor Woods has a strong rehabilitation department and many families report a clean, welcoming environment. However, because there are recurring, serious reports of medication mismanagement and neglect, it is critical that you visit at unpredictable times and maintain very active, daily involvement in your loved one's care to ensure their safety.
Google Reviews
Google Reviews
123 reviews on Google“Windsor Woods Rehab and Healthcare Center receives polarized feedback, with many recent reviewers praising the facility for its clean environment, attentive nursing staff, and effective rehabilitation programs. However, a significant number of families report serious concerns regarding patient neglect, medication mismanagement, and poor communication with administration. While many find the staff compassionate and professional, others describe a facility that is understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
- Supportive management team
Concerns
- Neglect and poor hygiene (e.g., soiled clothing, lack of bed changes) (mentioned by 6 reviewers)
- Medication mismanagement and over-sedation (mentioned by 4 reviewers)
- Understaffing and slow response times to call buttons (mentioned by 3 reviewers)
- Loss of personal belongings and theft (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy programs; could you tell me more about how you tailor those sessions to a resident's specific needs?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 3How do you manage the call button system to ensure that staff can respond quickly to residents, especially during busy shifts?
- 4What steps are taken by the care team to ensure residents are kept clean, comfortable, and that linens are changed regularly?
- 5Could you describe the daily activities and social engagement opportunities available for residents to keep them active and involved?
- 6How does the nursing team handle medical emergencies or sudden changes in a resident's health during the night?
Personalized based on this facility's data
Key Review Excerpts
“My 98 year old relative has been here for almost one year. I come to see her almost every day, including weekends and holidays. I come at all different times. My aunt is always clean, fed, has plenty of liquids. Her room and the entire facility is immaculate.”
“The staff here were awesome. My grandfather was treated so kindly, and they made everyone feel comfortable. He enjoyed the food (maybe not like grandmas cooking, but he was happy). I found it to be clean and well maintained.”
“Do NOT leave your loved ones here; specially if they have Alzheimer’s. My dad was moved here from the hospital for rehab with a pelvis fracture and in a matter of two weeks he fell three times because he was drugged ALL the time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports that triggered recent inspections in 2025, citing issues with care planning, medical records privacy, and hospice services coordination. The most recurring problems involve medication management (appearing in multiple surveys), resident rights and privacy protections, and care planning documentation. While all deficiencies show correction dates, the persistence of similar issues across surveys from 2021-2025 suggests ongoing quality challenges that families should discuss during visits.
Apr 24, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 6, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 4, 2022Routine10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 26, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Windsor Woods Rehab and Healthcare Center
nonprofit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 4 of 18
Ownership & Management
Owners
Fi-Windsor Woods, LLC
Owner · Organization
Florida Institute for Long Term Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit windsorwoodshealthandrehab.com
Medicare data downloads
Original nursing home datasets
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