Bayonet Point Health Center by Harborview
Strong Medicare quality ratings; families often praise highly dedicated and compassionate individual nurses and cnas. Still worth an in-person visit.
based on 129 Google reviews
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What this means for your family
This facility has a dedicated team of therapists and nurses who can provide excellent care, but there is a clear inconsistency in service levels. Before choosing this facility, we strongly recommend you visit unannounced, specifically on weekends or evenings, to observe response times to call lights and the general cleanliness of the rooms.
Google Reviews
Google Reviews
129 reviews on Google“Bayonet Point Health Center by Harborview receives highly polarized feedback, with many families praising specific staff members for compassionate care and effective rehabilitation, while others report severe neglect and communication failures. While some visitors describe the facility as clean and welcoming, a recurring pattern of complaints involves slow response times to call lights, poor hygiene in patient rooms, and issues with missing personal belongings. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate individual nurses and CNAs
- Effective physical and occupational therapy departments
- Clean and well-maintained facility environment
- Helpful and professional business office staff
Concerns
- Slow or non-existent response to call lights and patient assistance requests (mentioned by 5 reviewers)
- Poor hygiene, including dirty rooms and failure to manage bedside commodes (mentioned by 4 reviewers)
- Missing or stolen personal belongings and clothing (mentioned by 3 reviewers)
- Inadequate communication with family members regarding medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what is the facility's current protocol for ensuring residents receive timely assistance when they need help?
- 2Could you walk me through your process for maintaining room cleanliness and managing bedside equipment to ensure the highest standards of hygiene for residents?
- 3With your current staffing levels, how do you ensure that families receive consistent and proactive updates regarding their loved one's medical status and daily progress?
- 4What specific measures or security protocols do you have in place to help residents keep track of their personal belongings and clothing?
- 5I noticed your physical and occupational therapy departments are highly regarded; how are these services integrated into the daily routine for residents who need them?
- 6How does your team handle medical emergencies or sudden changes in a resident's health, and how quickly are family members typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff—nurses, LPNs, aides, therapists, and administrators—showed consistent compassion, professionalism, and dedication.”
“The Nurses do not answer their phones, and the Nursing Director does not return voice messages. My Father got scabies from being at this place! Disgusting!”
“I found personally that they were often too busy to take proper care of my husband. He had an extremely bad bedsore, and he was not being turned at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2024 inspection revealing serious issues with food safety, care planning, and maintaining a safe environment. The facility shows recurring problems with medication management and care planning across multiple years, though all deficiencies were reportedly corrected. The pattern of both complaint-driven issues and repeated violations in core care areas warrants careful consideration when evaluating this facility.
Aug 15, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jul 28, 2022Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Apr 8, 2021Routine4
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Bayonet Point Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Harborview Bayonet Point Holdings LLC
Owner · Organization
Dahan, Michelle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
129 reviews from families & visitors
Official Website
Visit bayonet-health.com
Medicare data downloads
Original nursing home datasets
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