Nursing HomeMedicaid

Windsor Nursing and Rehabilitation Center of Bastrop

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

400 Old Austin Hwy, Bastrop, TX 78602|96 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 24 Google reviews

(512) 321-2529 Directions Website

Street View

Watch Windsor Nursing and Rehabilitation Center of Bastrop

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility has shown periods of excellent care and strong rehabilitation therapy, recent reviews indicate a dangerous trend toward medical neglect and poor hygiene. If you choose this facility, you must closely monitor wound care and ensure that call lights are being answered promptly during all shifts.

Google Reviews

24 reviews analyzed

“Families should exercise significant caution due to serious reports of medical neglect, including untreated wounds and improper hygiene care. While some residents have had positive experiences with the physical therapy team and certain compassionate staff members, there are recurring complaints regarding slow response times to call lights and inconsistent food quality.”

Quality Themes

Tap a score for details

Strengths

Skilled physical therapy team
Compassionate individual caregivers
Clean and well-maintained facility
Smooth admissions process

Concerns

Neglect regarding wound care and hygiene (mentioned by 2 reviewers)
Slow response times to call lights (mentioned by 2 reviewers)
Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

96%response rate

Good

The owner provides personalized responses that acknowledge specific details in positive reviews and use a consistent strategy of escalating negative feedback to leadership. While negative responses rely on templates to redirect users to email or phone, they avoid being defensive or dismissive.

Questions for Your Tour

1I noticed you are very active in responding to feedback from families; how does the administration use that feedback to improve daily care for residents?
2With the highly-rated physical therapy team here, how do you work with families to track a resident's progress during rehabilitation?
3What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
4How do you ensure that call lights are answered promptly, especially during busy shift changes or overnight hours?
5Can you tell me about the meal service, specifically how you ensure food stays at the proper temperature and meets different dietary needs?
6What is your process for monitoring skin integrity and ensuring consistent hygiene care for all residents?

Personalized based on this facility's data

Key Review Excerpts

“I recently moved my Mom to this Nursing home, and the communication with Amber Robinson, the Admissions Counselor has been outstanding. She answered all my questions promptly and was able to get my Mom moved in within days.”

Long-term resident's family · 2024★★★★★

“Therapist were amazing. Some RN's were amazing as well but there were others that were not so great, took forever to answer the call light.”

Rehab patient · 2025★★★★☆

“This place is horrible they put me in a room and basically forgot about me. I had an open wound that for 14 days did not doctor it.”

Former resident · 2025★☆☆☆☆

Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.35hrs

46%

Registered nurses for medical care

Total Nursing

2.89hrs

70%

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

19.4%

14.2%

Bastrop

16.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Mixed vs Avgs

Here

1.9%

12.1%

2.5%

Bastrop

1.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.3%

Worse than Avg

Here

20.3%

15.3%

14.9%

Bastrop

10.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.2%

Mixed vs Avgs

Here

8.2%

15.4%

9.4%

Bastrop

6.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Bastrop

99.9%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

98.0%

Bastrop

100.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

88.0%

Bastrop

96.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

89.2%

Bastrop

97.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Bastrop

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (9.1)

2 complaint-triggered

This facility shows recurring issues in nutrition services and building safety that persist across multiple surveys from 2023 to 2024, with families filing at least one complaint about care planning. Food safety and preparation problems appear repeatedly, along with ongoing concerns about room size standards, emergency exits, and building systems. While all deficiencies show correction dates, the pattern of repeated violations in core areas suggests potential underlying operational challenges.

Feb 5, 2026Complaint1 finding

0760Moderate

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 17, 2025Routine6 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0804MinorCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0211Minor

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Mar 30, 2025Complaint1 finding

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 11, 2024Routine6 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0912MinorCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Apr 27, 2023Routine5 findings

0803ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912MinorCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakbend Medical Center

Organization Type

for profit

Management Company

REGENCY IHS OF BASTROP LLC

Administrator

ADAM MITCHELL

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 67

Ownership & Management

Owners

Oakbend Medical Center

Owner · Organization

100%

Regency Ihs of Bastrop LLC

Owner · Organization

Csv Rhea Management Holdco, LLC