New Haven Assisted Living of Bastrop

Strengths

• Excellent food quality - cook receives specific praise for preparing 'tasty and nutritious food prepared with love'
• Some families report overall satisfaction with their loved one's care over time
• Staff members are described as trying hard and working with good intentions despite challenges

Concerns

• Critical safety issues: malfunctioning call buttons ignored for weeks, with residents waiting up to 2 hours for assistance
• Serious medication management problems including nearly ordering conflicting medications (laxative and immodium simultaneously)
• Poor communication with families - facility failed to notify family when resident showed sudden delirium before ICU admission
• High staff turnover due to low wages affecting continuity of care
• Leadership accountability issues - directors reportedly deflect responsibility and lack empathy when addressing concerns
• Scheduling and professionalism problems - missed tour appointments with poor treatment of prospective residents observed
• Inappropriate incident involving staff member taking compromising photos of resident
• Resident mobility declined after admission rather than improving

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1We've heard wonderful things about the cook here; could you tell us more about the daily menu and how much variety there is in the meals?
• 2Since it's a smaller community, how do you ensure that every resident's call button is checked and responded to immediately, even during busy shifts?
• 3What specific protocols do you have in place to double-check medication orders and prevent any potential drug interactions?
• 4How does the leadership team stay in touch with families regarding sudden changes in a resident's health or unexpected medical symptoms?
• 5In the event of a medical emergency or a sudden change in condition, what is the exact process for notifying the family and coordinating with doctors?
• 6What kind of daily activities or social outings are planned to help the 16 residents stay engaged and connected with one another?

Personalized based on this facility's data