New Haven Assisted Living of Bastrop
Limited public data on New Haven Assisted Living of Bastrop. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 11 Google reviews
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What this means for your family
While the facility offers nutritious meals and a hardworking care team, there are serious documented instances of unresponsive call lights and administrative unreliability. Families should prioritize visiting during different shifts and specifically ask how they ensure call lights are monitored and how they manage staff retention.
Google Reviews
Google Reviews
11 reviews analyzed“Families should be aware of significant historical concerns regarding unresponsive call lights and high staff turnover. While some reviewers praise the quality of the food and the effort of the caregiving staff, others have reported serious issues with administrative reliability and resident neglect.”
Quality Themes
Tap a score for detailsStrengths
- Nutritious and tasty food
- Hardworking, well-meaning care staff
- Satisfactory memory care services
Concerns
- Unresponsive call lights and delayed medication response
- High staff turnover and low caregiver wages
- Poor administrative reliability and missed appointments
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized, empathetic responses to negative reviews by acknowledging specific grievances and promising follow-up from management. For positive reviews, the responses range from generic templates to personalized acknowledgments of specific staff or food mentions.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from families; how does that communication loop work between the administration and the residents' families?
- 2The food here sounds delicious based on what people have shared; could you tell us more about how the menus are planned and how much input residents have in their daily meals?
- 3For our loved one's safety, what specific protocols are in place to ensure medication is administered promptly and that call lights are answered right away?
- 4Since you are memory care certified, what kind of specialized daily activities or sensory programs do you offer to keep residents engaged and stimulated?
- 5How does the facility manage staffing during shift changes to ensure that the high level of care and attention remains consistent throughout the day and night?
- 6In the event of a medical emergency after hours, what is the exact process for contacting doctors and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The cook gets 5 stars -- tasty and nutritious food prepared with love. The staff gets 3 stars -- inexperienced but trying hard and will get there.”
“Within the first 48 hours of being there, my father said he pushed his call button in the middle of the night for pain meds and no one answered.”
“Overall I have been satisfied with my mother’s care.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Bastrop has faced several regulatory enforcement actions involving administrative penalties for failures to maintain a safe living environment and ensure residents are protected from abuse, neglect, and exploitation. A previous inspection also noted deficiencies regarding policies for controlling communicable diseases.
Jan 23, 2026EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(F): The facility failed to provide a safe and decent living environment.
Sep 2, 2025EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii): The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jun 30, 2025EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(F): The facility failed to provide a safe and decent living environment.
Nov 5, 2024EnforcementPenaltyReport
Administrative Penalty — 553.267(a)(3)(E)(ii): The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Feb 15, 2022Routine
Health Code (1 violations)
The facility failed to implement, enforce or have written policies for the control of communicable diseases including tuberculosis (TB) screening and provision of a safe and sanitary environment for employees and residents.
Ownership & Operations
Who Operates This Facility
New Haven Holdings of Bastrop LLC
for profit
ENRICHED SENIOR LIVING, LLC
ALISHA ROMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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