Silver Pines Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment with highly praised activity directors and nursing staff. However, you should proactively establish a communication plan with the administration, as several families have struggled to reach staff or receive timely updates regarding their loved ones.
Google Reviews
Google Reviews
42 reviews analyzed“Silver Pines is widely praised by families for its compassionate nursing staff and a 'home-like' atmosphere that treats residents with dignity. However, there are serious, recurring allegations regarding poor communication, difficulty reaching loved ones by phone, and inconsistent care quality between day and night shifts.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Exceptional activity programming and directors
- Welcoming, family-oriented atmosphere
- Effective rehabilitation and therapy services
Concerns
- Difficulty communicating with staff and reaching residents via phone (mentioned by 2 reviewers)
- Inconsistency in care quality between different shifts (mentioned by 2 reviewers)
- Issues with facility cleanliness and odors
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a mix of personalized acknowledgments for positive reviews—often highlighting specific staff members mentioned—and a standardized, professional protocol for negative reviews that directs users to a central email for resolution.
Questions for Your Tour
- 1We've heard wonderful things about your activity programming; could you tell us more about what a typical week looks like for residents?
- 2How do you ensure that the high level of care and attention we see during the day remains consistent during the overnight and weekend shifts?
- 3What specific protocols are in place to ensure medication management is handled accurately and safely for every resident?
- 4What is the best way for our family to stay in regular contact with our loved one, and how do you handle communication if we are unable to reach them by phone?
- 5Could you walk us through your daily cleaning and maintenance schedule to ensure the living areas always feel fresh and comfortable?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care at Silver Pines is TOP NOTCH! Sergio, Hali, Abby, Ana, Ben, Avery, Shelly, Shantell (just to name a few) are incredible nurses!”
“I have been trying for two days. Either no answer, auto answer puts me in an endless loop or goes to a vm box that is never checked, OR my personal favorite, someone picks up - then quickly hangs up sheet”
“If your loved one comes in after 2PM, you had better stay there to make sure they get their medications and decent care. Dr. Mota does NOT show up to make sure they get their meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to serious deficiencies including pain management failures, medication errors, and inadequate nutrition care. Silver Pines shows recurring problems with resident care planning, medication management, and fire safety systems across multiple surveys. While the facility has corrected cited deficiencies, the pattern of complaints and repeat violations in core care areas warrants careful evaluation during any visit.
Jun 5, 2025Routine11
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 23, 2024Routine17
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 23, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Smithville Hospital Authority
for profit
REGENCY IHS OF BASTROP SILVER PINES LLC
SARA BYRD
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 18 of 67
Ownership & Management
Owners
Smithville Hospital Authority
Owner · Organization
Regency Ihs of Bastrop Silver Pines, LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Bridge Opco LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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