Windemere at Westover Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 654 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (55%)
Above average in Texas · Below recommended RN staffing · Above average staffing · $8,281 in fines
What this means for your family
This facility is an excellent choice for rehabilitation, particularly for hip or post-surgical recovery, due to their highly praised therapy teams. However, families should stay proactive in requesting regular health updates and verifying discharge stability, as some reviewers noted lapses in communication during these critical transitions.
Google Reviews
Google Reviews
654 reviews on Google“Families considering Windemere at Westover Hills will find a facility highly praised for its compassionate nursing staff and exceptional rehabilitation services. While many reviewers highlight the cleanliness and welcoming atmosphere, some families have expressed serious concerns regarding communication gaps during discharge and inconsistent responsiveness to call lights during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent rehabilitation and physical therapy
- Clean and well-maintained facility
- Professional and helpful admissions process
Concerns
- Communication issues regarding resident health updates and discharge (mentioned by 3 reviewers)
- Slow response times to call lights and nursing station availability (mentioned by 2 reviewers)
- Staffing shortages or understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to positive reviews, often using the same phrases for different reviewers. For negative reviews, they use a standardized redirection to a corporate email address.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback from families; how do you typically use that feedback to improve care for the residents?
- 2What is your process for ensuring family members receive timely and consistent updates regarding changes in a resident's health or discharge planning?
- 3With the high praise for your rehabilitation and physical therapy services, how do you coordinate therapy sessions with a resident's daily nursing care?
- 4How do you manage call light response times during the night or during shift changes to ensure residents are attended to quickly?
- 5Could you tell me more about the dining experience, specifically how you manage meal variety and nutritional needs for the residents?
- 6What is the protocol for handling a medical emergency after hours, and how is the on-call nursing staff structured?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and therapist took good care of him. He did not want to leave and if I could afford it he would still be and if I could afford it he would still be there.”
“The level of patient care here is outstanding — the staff is attentive, kind, and truly committed to the well-being of every resident.”
“My grandmother had a hip replacement and got back up walking. The staff was very nice and attentive. Will definately refer as a place for rehab.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering deficiencies related to medication management, resident rights, and care planning, indicating ongoing concerns about treatment quality and record confidentiality. The facility shows recurring issues with medication management across multiple surveys and has persistent problems with resident assessments and care planning. While all deficiencies have correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during any visit.
Dec 19, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 16, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 13, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 23, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 18, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Apr 16, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
WESTOVER CONTINUING CARE CENTER LTD CO
JESSICA MEYERS
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 16 of 37
Ownership & Management
Owners
First Westover Capital Funding LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
654 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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