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Strong Medicare quality ratings; public reviewers often praise compassionate and professional therapy team. Still worth an in-person visit.
based on 340 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 29%
Westover Hills Rehabilitation and Healthcare has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and professional therapy team and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Families considering Westover Hills Rehabilitation and Healthcare will find a facility with a highly praised therapy and nursing team, often described as compassionate and professional. However, there are significant, recurring reports of serious neglect, including issues with hygiene, medication errors, and delayed response to call lights. While many visitors find the facility clean and well-maintained, others have reported severe medical complications and skin breakdown due to inadequate care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 226 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned. They handle negative feedback by inviting direct contact, though they occasionally use a defensive tone when disputing specific claims.
Personalized based on this facility's data
Key Review Excerpts
“The nurses,CNA,ma, and the rest of the staff are wonderful, I was there for almost 2 months and didn’t have any trouble. I fell in love with the staff which includes therapists!”
“My grandmother was transferred here after a surgery. The place is dirty and the patients there all appear to be over medicated. Our grandmother was there for 5 days where she was being over medicated after my family repeatedly asked them not to give her specific psychotropic medications”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Westover Hills has concerning patterns with 16 complaint-triggered deficiencies from families reporting issues, indicating ongoing problems with care planning, medication management, and treatment quality. The facility repeatedly struggles with resident assessments, care plan development, and medical record management, with these issues persisting across multiple surveys from 2023 through 2024, suggesting systemic challenges that may impact resident care quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Nov 8, 2024
$12,519
Payment Denial
Nov 8, 2024
1-day denial
Fine
Nov 10, 2023
$7,637
Guadalupe County Hospital Board
for profit
SAGE TERRACE HEALTHCARE LLC
JERRY HOYLER
The Ensign Group
346 facilities nationwide
Chain avg rating: 2.9/5 · Rank 22 of 84
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
340 reviews from families & visitors
Official Website
Visit westoverhillshealth.com
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