Westover Hills Rehabilitation and Healthcare
Strong Medicare quality ratings; families often praise compassionate and professional therapy team. Still worth an in-person visit.
based on 326 Google reviews
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What this means for your family
This facility offers an excellent physical and occupational therapy team that many families find essential for post-surgery recovery. However, you must be extremely vigilant regarding hygiene and medication; multiple families have reported serious incidents of bedsores and medication errors. If you choose this facility, establish a frequent visitation schedule to ensure your loved one's basic care needs are being met.
Google Reviews
Google Reviews
326 reviews on Google“Families considering Westover Hills Rehabilitation and Healthcare will find a facility with a highly praised therapy and nursing team, often described as compassionate and professional. However, there are significant, recurring reports of serious neglect, including issues with hygiene, medication errors, and delayed response to call lights. While many visitors find the facility clean and well-maintained, others have reported severe medical complications and skin breakdown due to inadequate care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional therapy team
- Clean and well-maintained facility
- Friendly and welcoming front desk staff
- Effective rehabilitation and post-surgery recovery
Concerns
- Inadequate hygiene and hygiene-related skin issues (mentioned by 4 reviewers)
- Staffing shortages leading to slow response times (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Lack of communication between shifts or with families (mentioned by 2 reviewers)
- Difficulty meeting specific dietary needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members or details mentioned. They handle negative feedback by inviting direct contact, though they occasionally use a defensive tone when disputing specific claims.
Questions for Your Tour
- 1We've heard wonderful things about your therapy team's professionalism; how do you coordinate their care with the nursing staff to ensure a smooth recovery?
- 2With the facility being so well-maintained, what specific protocols do you have in place to ensure consistent hygiene and skin care for all residents?
- 3How do you ensure that important medical updates and medication changes are communicated clearly between shifts and to us as a family?
- 4What is the process for managing specific dietary needs or special meal requests to ensure every resident's nutritional requirements are met?
- 5In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
- 6What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses,CNA,ma, and the rest of the staff are wonderful, I was there for almost 2 months and didn’t have any trouble. I fell in love with the staff which includes therapists!”
“My grandfather stayed there for 2 weeks and his health declined so fast, it was absolutely ridiculous! He had a 3rd degree bed sore once he left the facility and got back home, he’s currently in the hospital because they found a blood clot in his leg and lungs the rehab had stopped his blood thinners!”
“The facility was clean, the staff is amazing and the care is top notch. Randi Garcia has been absolutely wonderful and extremely helpful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westover Hills has concerning patterns with 16 complaint-triggered deficiencies from families reporting issues, indicating ongoing problems with care planning, medication management, and treatment quality. The facility repeatedly struggles with resident assessments, care plan development, and medical record management, with these issues persisting across multiple surveys from 2023 through 2024, suggesting systemic challenges that may impact resident care quality.
Mar 9, 2026Complaint2
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 25, 2025Routine2
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 14, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 8, 2024
$12,519
Payment Denial
Nov 8, 2024
1-day denial
Fine
Nov 10, 2023
$7,637
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
SAGE TERRACE HEALTHCARE LLC
JERRY HOYLER
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 22 of 84
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
326 reviews from families & visitors
Official Website
Visit westoverhillshealth.com
Medicare data downloads
Original nursing home datasets
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