The Waterford at Westover Hills
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality memory care and a clean, warm environment. However, if your loved one is a picky eater, you should specifically inquire about the current meal rotation and variety to ensure it meets their needs.
Google Reviews
Google Reviews
45 reviews on Google“The Waterford at Westover Hills (often referred to in reviews as 'The June') is highly regarded for its compassionate, attentive staff and its exceptional memory care unit. While many families praise the facility's cleanliness and the dignity with which residents are treated, some concerns have been raised regarding food quality and the professionalism of specific medical staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Exceptional memory care programming
- Clean and well-maintained environment
- Responsive management and administration
Concerns
- Inconsistent food quality and variety (mentioned by 2 reviewers)
- Lack of empathy from specific medical staff
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to detailed 5-star reviews, often addressing specific family members or staff mentioned. However, they rely on repetitive, templated scripts when responding to lower-rated reviews.
Questions for Your Tour
- 1It's wonderful to see how responsive management is to feedback here; how does the administration work with families to implement improvements based on resident needs?
- 2We are very interested in your memory care programming; could you walk us through a typical day of activities for a resident in that unit?
- 3Since we want to ensure our loved one enjoys every meal, could you tell us more about how the menu is planned and how you ensure variety in the dining experience?
- 4How do you ensure that the high level of compassion and attentiveness noted by others is maintained across all members of the medical and nursing staff?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
- 6With 132 residents, how do you maintain that clean and well-maintained environment that people often compliment when visiting?
Personalized based on this facility's data
Key Review Excerpts
“The Waterford Memory care unit is exceptional! The staff is so involved and present with the residents, the educational training shines through in their interactions with cognitively challenged residents, yet is so warm and respectful.”
“I moved my dad into memory care and could tell the love that the staff has for the wonderful residents immediately. They are very receptive to any feedback.”
“The staff are so kind and go out of there way to help . His birthday was this week and they made him a cake . I was thrilled about that and so was he.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on June 28, 2024, identified one health code violation regarding the improper separation or disposal of discontinued medications. This issue was addressed and corrected by the facility the following day, and there are currently no active enforcement actions on record.
Jun 28, 2024Routine
Health Code (1 violations)
The facility failed to keep discontinued medications separate from current medications or failed to meet requirements for appropriate disposal of discontinued medications.
Ownership & Operations
Who Operates This Facility
Pal Round Rock Trs, LLC
for profit
SSLPAL JV MANAGEMENT, LLC
VIVIAN WIDEMAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit sonidaseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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