Brookdale Oakwell
Limited public data on Brookdale Oakwell. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a clean environment and a compassionate nursing staff, especially for memory care needs. However, families should closely monitor administrative communication and staffing stability, as recent reviews suggest potential issues with management responsiveness and leadership changes.
Google Reviews
Google Reviews
26 reviews on Google“Families often praise the facility for its exceptionally kind and professional staff, particularly within the memory care unit, and the clean, beautiful environment. However, there are significant concerns regarding inconsistent administrative responsiveness and a perceived decline in quality following major facility disruptions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- High-quality memory care services
- Immaculate cleanliness and beautiful grounds
- Engaging daily activities for residents
Concerns
- Inconsistent administrative responsiveness (mentioned by 2 reviewers)
- Perceived decline in care quality due to leadership changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner uses highly templated, boilerplate responses that follow a rigid structure. While they acknowledge the reviewer by name, they rarely address the specific substance of the complaint, instead redirecting all issues to a corporate phone number or management team.
Questions for Your Tour
- 1It's wonderful to see how beautifully maintained the grounds are; how often do residents get to enjoy time outdoors in the garden areas?
- 2With your specialized memory care certification, what are some of the favorite daily activities or social groups that help keep residents engaged?
- 3How does the care team handle communication with families, and what is the best way for us to stay updated on our loved one's well-being?
- 4We noticed the staff is often described as very compassionate; how do you ensure this high level of personal care remains consistent during leadership transitions?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care and family notification?
- 6How do you approach the balance of providing high-quality, personalized care while managing the needs of all 136 residents?
Personalized based on this facility's data
Key Review Excerpts
“Not only is it a beautiful place, it is probably the best memory care facility in the city. The staff was so good and so kind and just wonderful no matter what time I visited.”
“The staff, is very knowledgeable and professional. I commend them for being so Attentive, in keeping the place very clean and adhering to the schedules’ as best as possible.”
“The nursing staff, and the handyman and the gentleman that drive the residents to their appointments are wonderful, but that's it. There [is no administration].”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Oakwell has faced several regulatory challenges, including a recent $4,000 administrative penalty in November 2024. Recent inspections identified concerns regarding pest control, fire safety equipment, and resident service plans, as well as historical issues with life safety codes and emergency planning.
Nov 4, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows; The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Sep 4, 2024Routine
Health Code (5 violations)
The facility failed to have and enforce a smoking policy.
The facility failed to ensure portable fire extinguishers were properly sized based on the referenced codes and standards.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to provide a safe and decent living environment.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
Jan 22, 2020Routine
Life Safety Code (7 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the fire alarm was always visible to staff or is monitored by a device always carried by the staff.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
Ownership & Operations
Who Operates This Facility
Esc IV, Lp
for profit
JACK VINCENT
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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