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Limited public data on Brookdale Oakwell. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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Every family's needs are unique. We encourage you to visit Brookdale Oakwell in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families often praise the facility for its exceptionally kind and professional staff, particularly within the memory care unit, and the clean, beautiful environment. However, there are significant concerns regarding inconsistent administrative responsiveness and a perceived decline in quality following major facility disruptions.
Quality Themes
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Concerns
Rating Trends
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Distribution · 30 analyzed
The owner uses highly templated, boilerplate responses that follow a rigid structure. While they acknowledge the reviewer by name, they rarely address the specific substance of the complaint, instead redirecting all issues to a corporate phone number or management team.
Personalized based on this facility's data
Key Review Excerpts
“Not only is it a beautiful place, it is probably the best memory care facility in the city. The staff was so good and so kind and just wonderful no matter what time I visited.”
“The staff, is very knowledgeable and professional. I commend them for being so Attentive, in keeping the place very clean and adhering to the schedules’ as best as possible.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Oakwell has faced several regulatory challenges, including a recent $4,000 administrative penalty in November 2024. Recent inspections identified concerns regarding pest control, fire safety equipment, and resident service plans, as well as historical issues with life safety codes and emergency planning.
Administrative Penalty — The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows; The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Health Code (5 violations)
The facility failed to have and enforce a smoking policy.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to ensure portable fire extinguishers were properly sized based on the referenced codes and standards.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
The facility failed to provide a safe and decent living environment.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
Life Safety Code (7 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to comply with Chapter 19 of NFPA 101.
The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.
The facility failed to ensure the fire alarm was always visible to staff or is monitored by a device always carried by the staff.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure that locking devices on exit doors complied with Special Locking Arrangements in the Life Safety Code.
Brookdale Senior Living INC
for profit
JACK VINCENT
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Google Reviews
26 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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