Avir at Heritage
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
Avir at Heritage falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include location described as 'great' by one reviewer. Some reviewers note concerns about sexual assault of a 94-year-old resident by staff member. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
13 reviews on Google“This facility has severe, documented safety and care failures including sexual assault, medication errors, neglect leading to falls and infections, and high staff turnover. Multiple families report their loved ones suffered serious harm here, and the facility filed for bankruptcy. Under no circumstances should you consider this facility for your loved one.”
Quality Themes
Tap a score for detailsStrengths
- Location described as 'great' by one reviewer
Concerns
- Sexual assault of a 94-year-old resident by staff member
- Medication overdosing (hydrocodone) to sedate residents
- Severe neglect leading to UTIs from unchanged soiled undergarments
- Multiple falls resulting in injuries including broken hip and facial lacerations
- Strong urine odor throughout facility indicating widespread hygiene issues
- Call lights ignored for extended periods (25+ minutes)
- Filed for Chapter 11 bankruptcy
- Extreme staff turnover (3 administrators, 2-3 directors in 15 months)
- Months-long periods with no activities director
- Staff ignoring safety hazards (water spill left for over an hour)
- Dehydration and neglected personal hygiene (overgrown infected nails)
Rating Trends
Distribution · 15 analyzed
Review Pace
decelerating over 74mo
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent concerns regarding staff supervision and resident safety, what specific protocols have you implemented to ensure 24/7 oversight and protect residents from potential harm?
- 2I noticed the facility has a lower staffing rating; how do you ensure that residents receive timely assistance with personal hygiene and incontinence care to maintain their dignity and health?
- 3Can you walk me through your current medication management process, specifically how you track dosages and prevent errors for residents prescribed pain management or sedative medications?
- 4With the recent reports of falls and injuries, what physical environment changes or monitoring systems do you have in place to prevent accidents and ensure resident mobility safety?
- 5How are you addressing the feedback regarding the facility's cleanliness and odor control to ensure a fresh and sanitary living environment for all residents?
- 6What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who might otherwise spend most of their time in their rooms?
Personalized based on this facility's data
Key Review Excerpts
“Finally, at 94 y.o.a, while as helpless as a 3 mo. old baby, she was raped by a staff member”
“These people overdosed my mother on hydrocodone just to keep from being bothered with her”
“Very Strong urine aroma smacking your sense of retch... This smells like neglect”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering nearly half of the 41 deficiencies found across 11 surveys at this facility. The most recurring problems involve infection control (appearing in five separate surveys), medication management, and care planning issues. While the facility has correction dates for all deficiencies, the persistent pattern of infection control violations and high volume of family-initiated complaints suggest ongoing quality concerns that warrant careful consideration before placement.
Nov 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 25, 2025Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 25, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 19, 2025Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
5437 EISENHAUER RD OPCO LLC
BRADLEY SCOTT
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 27
Ownership & Management
Owners
Crank, Timothy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit senior-care-centers.com
Medicare data downloads
Original nursing home datasets
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