Windcrest Health and Rehab INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
While recent reviews highlight a clean environment and helpful social services, the facility has a history of serious safety and communication issues. When touring, we strongly recommend asking for specific protocols regarding fall reporting and how the facility ensures timely responses to call lights, especially during off-hours.
Google Reviews
Google Reviews
40 reviews on Google“Windcrest Health and Rehab presents a polarized experience, with recent reviews highlighting a clean environment and compassionate staff, while older and some critical reviews raise serious concerns regarding neglect and safety. Families frequently praise individual staff members in social services and nursing, but recurring reports of slow response times and poor communication regarding medical incidents remain a significant concern.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful social services staff
- Clean, well-maintained facility environment
- Friendly and attentive nursing team
- Effective rehab therapy services
Concerns
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Neglect and failure to provide necessary medical care (mentioned by 3 reviewers)
- Poor communication regarding patient injuries or medical status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; how do you ensure timely responses when a resident uses their call light?
- 2Could you walk me through your process for keeping families updated when there is a change in a resident's medical status or an unexpected injury?
- 3Given that medication management is a priority for us, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 4I see your social services team is highly regarded; how do they work to integrate new residents into the daily social activities and community life here?
- 5With 9 recent state violations, what specific steps has the leadership team taken to improve oversight and ensure higher standards of care moving forward?
- 6I appreciate that you actively engage with online feedback; how do you use family input to make tangible improvements to the daily experience of your residents?
Personalized based on this facility's data
Key Review Excerpts
“The care this staff has shown my family has been incredible. The social worker has gone above and beyond to insure all the needs we needed have been met.”
“My mother was there for skilled nursing she fell from bed, staff only told me after brining her to hospital to replace a picc line. They denied to the hospital that she had any injuries from the fall from bed.”
“We visited the facility and we were "wow'd" with how clean the facility was, how caring the staff were, and how happy the residents seemed to be.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple care areas, with families filing at least one complaint that triggered an inspection in 2023. The most persistent issues involve resident assessment and care planning, nutrition and dietary services, and medication management, with several problems repeating across different survey years from 2022 through 2024. While all deficiencies show correction dates, the pattern of recurring violations in core care areas suggests ongoing operational challenges that families should discuss directly with facility staff.
Oct 31, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 3, 2023Routine3
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 29, 2022Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Windcrest Health and Rehab INC
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 17 of 37
Ownership & Management
Owners
3b Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit windcresthealthandrehab.com
Medicare data downloads
Original nursing home datasets
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