Shiloh Nursing and Rehab, LLC
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
Shiloh Nursing and Rehab is frequently praised for its clean environment and effective rehab services, making it a strong candidate for recovery. However, given the serious concerns raised regarding medication management and staff communication, we strongly advise families to maintain active, daily involvement in their loved one's care and to request clear, written updates from the medical team.
Google Reviews
Google Reviews
34 reviews on Google“Shiloh Nursing and Rehab receives high praise from many families for its clean, home-like environment and dedicated, compassionate staff who are often described as treating residents like family. However, there are serious, isolated reports of poor communication regarding medical care and instances of unprofessional behavior by staff that resulted in tragic outcomes for some residents. Families should carefully vet the facility's clinical oversight and responsiveness to medical concerns.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming, home-like atmosphere
Concerns
- Inconsistent or poor communication regarding medical status and discharge (mentioned by 2 reviewers)
- Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and home-like the facility feels; what are some of the favorite daily activities or social events that residents participate in here?
- 2How does the nursing team ensure that families are kept consistently updated on any changes in a resident's medical status or upcoming discharge plans?
- 3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What is the process for communicating with the medical team if we have a concern or an emergency after regular business hours?
- 5How do you approach training your staff to ensure that every interaction with residents and their families is professional, warm, and compassionate?
- 6With the high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet the individual rehabilitation goals of each resident?
Personalized based on this facility's data
Key Review Excerpts
“The care is amazing and you can tell they really care! The food is great, they ensure they do activities that they enjoy. The communication is great as they keep me updated on everything.”
“My dad was a mess mentally and physically and they brought him back to his own self! I am so grateful for the staff and the exceptional cleanliness and professionalism.”
“My husband had a hard time while at Shiloh. One CNA yelled at him and was down right rude to him. I actually witnessed it. And even though my husband was not able to make decisions for himself and wasn't cognizant they still didn't make him take his meds so he went downhill fast.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of persistent food service problems appearing across all three surveys from 2022 to 2025, along with recurring infection control issues. The most frequent deficiencies involve nutrition and dietary services, quality of care, and infection prevention, with additional problems in medication management and care planning. While the facility has provided correction dates for all cited issues, the repeated food service violations suggest ongoing operational challenges that families should carefully consider before selecting this facility.
Feb 27, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 5, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 9, 2022Routine5
Egress Deficiencies
Have exits that are accessible at all times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Shiloh Nursing and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 8 of 38 (Best)
Ownership & Management
Owners
Hursh, Paralea
Owner
Sams, Jerry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit shilohhr.com
Medicare data downloads
Original nursing home datasets
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