Wilson Pines Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
Wilson Pines has a strong rehabilitation department that many families find helpful for recovery. However, given the recurring reports of communication difficulties and failure to address medical symptoms like UTIs, we strongly advise families to maintain a daily presence and proactively advocate for their loved one's medical needs.
Google Reviews
Google Reviews
43 reviews on GoogleWilson Pines Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate care and effective rehabilitation services, while others report severe concerns regarding medical neglect and communication. Recurring complaints highlight issues with staff responsiveness, hygiene, and the failure to identify or treat medical conditions like UTIs. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the serious allegations of neglect from others.
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Compassionate end-of-life care
- Engaging activities and events
- Professional and friendly clinical staff
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Failure to identify or treat medical issues (e.g., UTIs, dehydration) (mentioned by 3 reviewers)
- Understaffing leading to slow response times for basic needs (mentioned by 3 reviewers)
- Unsanitary conditions and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy team; could you tell us more about how they work with residents to regain their independence?
- 2What is your process for ensuring that medical changes, like a sudden fever or signs of dehydration, are identified and addressed quickly by the clinical team?
- 3How does the facility manage daily cleaning schedules and air quality to ensure all resident rooms and common areas stay fresh and comfortable?
- 4With so many great activities and events mentioned by families, what does a typical weekly calendar look like for the residents here?
- 5What are the best ways for family members to stay in direct contact with the nursing staff or reach someone quickly if we have a question about our loved one?
- 6How does the care team ensure that medication administration is handled accurately and that any changes in a resident's prescription are communicated to the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff goes above and beyond to help and achieve their short term and long term goals.”
“The staff did everything possible for my mom and for the entire family during a very difficult time in our lives. I will forever be grateful for the care and compassion shown to us before and after my mom’s passing.”
“My mother broke her arm and this was the 2nd facility she was at. It was so much better than the first. The aides were very attentive and there was not long wait times to take her to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wilson Pines has recurring issues that persist across multiple surveys, raising concerns about sustained quality care. The facility repeatedly struggles with fire safety systems, food service standards, and care planning, with the same deficiencies appearing in 2023 and continuing through 2025. A family filed a complaint about infection control practices in 2025. While all violations have been corrected according to inspection records, the pattern of repeated problems suggests ongoing operational challenges.
Apr 10, 2025Routine4
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 10, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 16, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Wilson Pines Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 44 (Best)
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit wilsonpinescare.com
Medicare data downloads
Original nursing home datasets
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