Public Google reviewers rate this highly and often mention compassionate and friendly staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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Public Google reviewers rate Parkwood Village highly. Reviewers highlight: compassionate and friendly staff, engaging daily activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Parkwood Village is highly regarded for its compassionate staff and vibrant activity programs, including music, exercise, and unique seasonal events. While most families praise the cleanliness and welcoming atmosphere, one reviewer noted significant failures in nursing and end-of-life care.
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Key Review Excerpts
“The residents are engaged in daily activities from exercise, music, bingo, even Elvis comes to visit!! Parkwood is so blessed to have Vickie as their activity director she goes beyond to make sure they are happy and laughing.”
“While the kitchen and dining staff were so nice and accommodating, the important day-to-day care and end-of-life care fell shockingly short. Only one nursing assistant out of many was on the ball.”
Source: NC Division of Health Service Regulation
The facility failed to maintain the environment free of hazards by allowing unsecured, free-standing oxygen tanks to be stored in a resident's room. Specifically, four full oxygen tanks were found standing upright and unsecured on the floor instead of being placed in a cylinder rack.
The facility failed to ensure the environment was free of obstructions and hazards. Specifically, four unsecured, free-standing oxygen tanks were found standing upright on the floor in a resident's room instead of being placed in a cylinder rack or crate.
The facility failed to ensure the medication aide observed a resident take their medications before documenting the administration in the medication administration record. Specifically, three tablets of a resident's medication were found left unsupervised and unsecured in a medication cup on a sink countertop in the resident's room.
The facility failed to ensure the medication aide observed a resident take their medication before documenting the administration. This was evidenced by three tablets of a resident's medication being found unsupervised and unsecure in a room containing residents with dementia and wandering behaviors.
The facility failed to administer medications as ordered for 2 of 5 sampled residents. This included failure to provide medications for pain, high blood pressure, acid reflux, and constipation for one resident, and failure to provide two medications intended to treat mood disorders, depression, anxiety, and suicidal ideation for another resident.
The facility failed to ensure that documentation for 3 of 6 sampled medication aides confirmed completion of the state-approved 5-hour, 10-hour, or 15-hour medication aide training. Additionally, there was no documentation that Staff A had completed the required medication clinical skills validation checklist.
The facility failed to ensure immediate pharmacy notification following suspected drug diversion. New procedures were implemented to ensure the pharmacy is contacted immediately when suspected diversion or missing narcotics are reported.
The facility needed to ensure the accuracy of narcotic counts. Staff were trained on the proper counting of narcotics, and new protocols were established for daily and weekly audits of the narcotic count book.
The facility failed to properly manage medication orders, requiring clarification orders to be sent to the facility. Staff required retraining on processing new orders and documenting the administration of medications.
The facility failed to ensure proper medication administration, specifically regarding a missed medication. Staff required retraining on the rights of medication administration and proper documentation procedures.
The facility failed to maintain adequate oversight of medication administration records. Corrective actions included implementing a new order tracking system and increasing the frequency of medication record audits.
The facility failed to ensure that 3 of 6 sampled medication aides had documentation for completing the required state-approved medication training. Additionally, one staff member lacked the required state-approved medication clinical skills validation checklist.
The facility failed to ensure electronic medication administration records were accurate for 2 of 5 sampled residents. Specifically, documentation was missing for medications used for pain, shortness of breath, anxiety, and an injectable medication used to treat blood sugar.
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