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Assisted Living Investigative

Wilson Assisted Living

Reviewer concerns include inconsistent staffing and lack of monitoring (mentioned by 2 reviewers) — investigate before committing.

3501 Senior Village Lane, Wilson, NC 2789688 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.8/5

based on 10 Google reviews

5
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What this means for your family

While the facility offers a pleasant environment and friendly staff, there are recurring reports of management being unresponsive to phone calls and inconsistent aide presence. Families should prioritize asking about specific staffing ratios during second shifts and how the facility ensures consistent patient monitoring.

Google Reviews

Google Reviews

10 reviews analyzed
Families should be aware of significant concerns regarding inconsistent staffing and poor communication from management. While some reviewers mention a pleasant environment and friendly staff, others report a lack of consistent monitoring and difficulty reaching directors via telephone.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Pleasant environment
  • Friendly staff members

Concerns

  • Inconsistent staffing and lack of monitoring (mentioned by 2 reviewers)
  • Management does not return phone calls in a timely manner (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)2.52018(2)2.02022(3)3.32025(3)2.02026(1)

Distribution

5
2
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2
3
1
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2
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such lovely things about the friendly staff and the pleasant environment here; how do you foster that welcoming atmosphere for new residents?
  • 2How does the care team ensure that residents are being closely monitored and supported throughout the day and night?
  • 3What is the best way for our family to stay in regular contact with the management team regarding updates on our loved one?
  • 4Could you tell us about the communication process between the staff and families, especially if there is a change in a resident's needs?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a medical emergency after hours, what is the specific protocol for getting immediate care for a resident?

Personalized based on this facility's data


Key Review Excerpts

Aides not consistent in working with patients. Not enough aides on the 2nd Shift. Directors & Managers will not return call in a timely manner.

Family member of a resident · 2018★★☆☆☆

Pleasant environment, friendly staff. Some of the residential rooms could use cosmetic repairs. Staff does not return telephone calls in a timely manner.

Resident/Family member · 2018★★★☆☆

No consistent interaction or monitoring patients.

Family member · 2022☆☆☆☆
Source: 10 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

23total
24deficiencies
Aug 29, 2024Follow-up
Nutrition and Food ServiceD 283

The facility failed to ensure that food items stored in the refrigerator and freezer were properly sealed, labeled, and dated. Specifically, multiple items including ham, cheese, sausage, and steak patties were found in open, unlabeled bags. The Dining Service Manager was unaware of these storage failures despite being responsible for oversight.

Aug 29, 2024Follow-up
Nutrition and Food Service: Food Procurement and Safety410A NCAC 13F .0904(a)(2)

The facility failed to ensure food items being stored and served to residents were properly sealed, labeled, and dated. Observations in the refrigerator and freezer revealed multiple items, such as ham, cheese, and sausage, were in open plastic bags without identification or dates.

Nutrition and Food Service: Therapeutic Diets410A NCAC 13F .0904(e)(4)

The facility failed to ensure therapeutic diets were served as ordered for two sampled residents. Specifically, a resident on a mechanical soft diet was served food, such as steak fries and chicken breast, that had not been properly chopped or ground according to the physician's order.

Jan 12, 2023Follow-up
Reporting of Accidents and IncidentsD 451

The facility failed to notify the county department of social services regarding incidents involving injuries that required medical treatment and referral to a hospital. Specifically, for two sampled residents, the facility did not follow proper notification protocols following falls that resulted in emergency medical evaluation.

Jan 12, 2023Follow-up
Reporting of Accidents and IncidentsD451

The facility failed to notify the county department of social services of incidents resulting in injury requiring medical treatment and referral to a local hospital for emergency medical evaluation for 2 of 9 sampled residents. Specifically, for Resident #6, an accident report was not successfully transmitted to the regulatory agency until January 12, 2023, due to an unsent email draft. Resident #8 also experienced an incident that was not properly reported according to required timelines.

Sep 29, 2022Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain the Special Care Unit (SCU) in a safe and orderly manner. A maintenance cart containing tools and painting supplies was left unattended in a resident's room, creating a hazard in an area with residents known to have wandering behaviors.

Sep 29, 2022Complaint
Housekeeping and FurnishingsD079

The facility failed to ensure the Special Care Unit (SCU) was free from hazards, as evidenced by a maintenance cart containing tools and painting supplies being left unattended in resident areas. This created a risk for residents with known wandering behaviors and cognitive impairments.

Personal Care and SupervisionD270

The facility failed to provide supervision in accordance with the resident's assessed needs for 1 of 5 sampled residents, resulting in a Type A1 violation.

Jun 10, 2021Follow-up
Resident RightsD 338

The facility failed to ensure a resident was treated with respect and dignity. Specifically, staff allowed a resident to remain in feces for over 30 minutes and provided feeding services without providing necessary incontinence care.

Jun 10, 2021Follow-up
Resident Rights338

The facility failed to ensure a resident was treated with respect and dignity by allowing the resident to lie in feces for over 30 minutes while being fed. Staff members observed the odor and were aware of the need for care but failed to provide incontinent care promptly.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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