Mercyhealth Javon Bea Hospital -Snf
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 49 Google reviews
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What this means for your family
While some families report positive experiences with physical therapy and specific staff members, the high frequency of reports regarding neglect, poor hygiene, and slow response times is concerning. If you consider this facility, we strongly recommend unannounced visits to observe the cleanliness of the rooms and the responsiveness of the staff during off-hours.
Google Reviews
Google Reviews
49 reviews on Google“Reviews for MercyHealth Javon Bea Hospital (often referred to as Amberwood in the feedback) are highly polarized, reflecting a facility with significant operational inconsistencies. While some families praise the compassionate staff and successful rehabilitation outcomes, a substantial number of reviewers report serious concerns regarding neglect, poor hygiene, and unprofessional communication. Potential families should be aware of recurring complaints about slow call-light response times, food quality, and facility maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical therapy programs
- Warm, welcoming atmosphere for some residents
- Responsive administration for specific family concerns
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor food quality and limited dining options (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 7 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of care remains consistent across all shifts?
- 2Since we know how important nutrition is for seniors, could you tell us more about the daily menu options and how you handle special dietary needs?
- 3What specific protocols are in place to ensure that call lights are answered promptly, especially during the night or busy meal times?
- 4How does the facility manage medication administration to ensure everything is handled accurately and safely for each resident?
- 5Could you describe the maintenance routine for the facility to ensure the resident rooms and common areas are always kept clean and comfortable?
- 6What kind of daily activities or social programs do you offer to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad had been on the Alzheimer’s unit for over 2 years now, and we are so happy with the care he has received. The staff are kind and there are always lots of them around.”
“The staff was very friendly and she did amazing in physical therapy. The administration was helpful with all questions and took what was a stressful time and made it very easy.”
“They left my Dad’s catheter bag on the bed three times in one week most people know that’s a big no-no left him in positions for hours and he wasn’t able to turn over on his own.”
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a strong inspection record with only 2 minor deficiencies across 2 surveys, both corrected by the provider. The issues involved emergency communication systems and kitchen safety equipment protection. No complaints were filed by families, and the deficiencies occurred in different years without recurring patterns, suggesting effective corrective measures.
Oct 2, 2024Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 17, 2023Routine1
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Ownership & Operations
Who Operates This Facility
Mercyhealth Javon Bea Hospital -Snf
nonprofit
Chain Affiliation
Mercyhealth System
3 facilities nationwide
Chain avg rating: 4.7/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
Mercy Health Corporation
Owner · Organization
Bea, Javon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit amberwoodcarecentre.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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