Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 98 Google reviews
Email Willowbrooke Court Sc Ctr at Matthews Glen to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Willowbrooke Court Sc Ctr at Matthews Glen has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained campus and facilities and strong sense of security. Review the component ratings and current source records before deciding.
Willowbrooke Court at Matthews Glen is a large, well-maintained continuing care community that many residents and their families praise for its beautiful grounds, security, and active lifestyle. However, some families have reported serious concerns regarding communication, administrative responsiveness, and the quality of dining services. While many residents feel safe and well-cared for, prospective families should be aware of potential challenges in navigating the facility's bureaucracy and addressing medical or care-related grievances.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“I have never experienced the attention and care from any previous medical office as now afforded us through Matthews Glen and their Nurse Practitioner involvement with our health.”
“The biggest issue we hear about and personally experience is the food. Despite bringing in new chefs in recent years, the quality hasn’t improved, and our family avoids visiting for meals because it’s consistently disappointing.”
“My grandmother lived at Plantation Estates. She had her jewelry stolen from her room multiple times. She developed pneumonia, and the nurses and doctor decided to not send her to the hospital after days of worsening symptoms.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 17 federal deficiencies across four surveys, with recurring issues in fire safety systems, medication management, and building safety features. Most deficiencies involve infrastructure problems like fire alarm systems, emergency exits, and building construction rather than direct patient care concerns. All identified issues have been corrected by the provider, though some problems like cooking facility protection and exit door safety have recurred across multiple surveys.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Willowbrooke Court Sc Ctr at Matthews Glen
nonprofit
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 26 (Highest rating)
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Matthews Health & Rehab Center
< 1 miNursing Home · Matthews, NC
Oakbridge Terrace @ Matthews Glen
< 1 miAssisted Living · Matthews, NC
Brookdale Weddington Park
2.0 miAssisted Living · Matthews, NC
Royal Park Rehabilitation & Health Center
2.5 miNursing Home · Matthews, NC
Designer Solutions Care Homes
2.7 miAdult Family Home · Matthews, NC
S & T Senior Care Lakeside
2.8 miAdult Family Home · Charlotte, NC