Matthews Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 116 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (9 vs median 4.0)
Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $82,703 in fines
What this means for your family
This facility has a standout activities department and a dedicated therapy team that many families appreciate. However, given consistent reports of slow call-light response times and medication management issues, we strongly recommend that you visit frequently and monitor your loved one's care plan closely during the first few weeks.
Google Reviews
Google Reviews
116 reviews on Google“Matthews Health & Rehab Center receives polarized feedback, with many families praising the dedicated activities department and individual staff members, while others report severe concerns regarding nursing responsiveness and medication management. While the facility is often described as clean and welcoming, several reviewers highlight significant issues with call-light response times and inconsistent communication from management. Families should be aware that experiences appear highly dependent on individual staff interactions and the specific needs of the resident.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaged activities department
- Compassionate and supportive nursing staff
- Clean and well-maintained facility
- Effective physical therapy team
Concerns
- Slow or non-existent response to patient call lights (mentioned by 5 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
- Lack of accessibility features (handicap parking, automatic doors) (mentioned by 3 reviewers)
- Poor communication from management and billing (mentioned by 3 reviewers)
- Inconsistent food quality and meal delivery times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that same communication style to keep families updated on their loved one's daily care?
- 2Given the importance of timely assistance, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 3Since your activities department is so highly regarded, could you walk us through a few examples of how residents are encouraged to participate in those programs?
- 4With the recent focus on improving medication management, what specific safeguards or double-check systems do you have in place to ensure residents receive the correct doses on time?
- 5I understand the facility is older; what is your plan for addressing accessibility needs, such as parking and door entry, to make visiting easier for family members?
- 6How are you working to address the recent feedback regarding meal consistency and delivery times to ensure residents are getting their nutrition when they need it?
Personalized based on this facility's data
Key Review Excerpts
“The staff was excellent. I would highly recommend this facility for anyone needing rehab. Please pass this on to your employees. They’re very knowledgeable and very helpful.”
“My husband has been blessed with some wonderful caregivers. His room is kept clean and I am treated kindly. My husband is a long term patient aand we are dealing with dementia and other health issues.”
“The nurses here aside from a small handful suck…They do not pay attention to the residents it takes hrs if they need anything..When you go and ask them for what they need you get attitude and even yelled at…they always have an excuse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Matthews Health & Rehab Center has concerning patterns with families filing 10 complaint-triggered deficiencies, primarily involving resident care quality, meal service, and protection from neglect. The facility shows recurring issues with nursing staffing, care planning, fire safety systems, and resident rights that persist across multiple surveys. While most violations are marked as corrected, the frequency of family complaints and repeat deficiencies in critical care areas warrant careful consideration during any visit.
Apr 16, 2026Routine1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Dec 18, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 7, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Feb 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Aug 2, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 13, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 7, 2025
$69,076
Fine
Aug 2, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Matthews Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 116 of 125 (Worst)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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