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Nursing HomeMedicaid Investigative

Matthews Health & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

600 Fullwood Lane, Matthews, NC 28105166 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 116 Google reviews

5
4
3
2
1
Matthews Health & Rehab Center Nursing Home in Matthews, NC — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 4.0)

Bottom 25% in NC · Below recommended RN staffing · Worst in SABER HEALTHCARE GROUP chain · $82,703 in fines

Source: Medicare data

What this means for your family

This facility has a standout activities department and a dedicated therapy team that many families appreciate. However, given consistent reports of slow call-light response times and medication management issues, we strongly recommend that you visit frequently and monitor your loved one's care plan closely during the first few weeks.

Google Reviews

Google Reviews

116 reviews on Google
Matthews Health & Rehab Center receives polarized feedback, with many families praising the dedicated activities department and individual staff members, while others report severe concerns regarding nursing responsiveness and medication management. While the facility is often described as clean and welcoming, several reviewers highlight significant issues with call-light response times and inconsistent communication from management. Families should be aware that experiences appear highly dependent on individual staff interactions and the specific needs of the resident.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0Activities9.0Meds2.0Memory5.0Comms4.0Value3.0

Strengths

  • Highly engaged activities department
  • Compassionate and supportive nursing staff
  • Clean and well-maintained facility
  • Effective physical therapy team

Concerns

  • Slow or non-existent response to patient call lights (mentioned by 5 reviewers)
  • Medication management errors or missed doses (mentioned by 3 reviewers)
  • Lack of accessibility features (handicap parking, automatic doors) (mentioned by 3 reviewers)
  • Poor communication from management and billing (mentioned by 3 reviewers)
  • Inconsistent food quality and meal delivery times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.72023(19)3.82024(28)4.52025(27)4.52026(46)

Distribution · 120 analyzed

5
86
4
10
3
5
2
2
1
17

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that same communication style to keep families updated on their loved one's daily care?
  • 2Given the importance of timely assistance, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
  • 3Since your activities department is so highly regarded, could you walk us through a few examples of how residents are encouraged to participate in those programs?
  • 4With the recent focus on improving medication management, what specific safeguards or double-check systems do you have in place to ensure residents receive the correct doses on time?
  • 5I understand the facility is older; what is your plan for addressing accessibility needs, such as parking and door entry, to make visiting easier for family members?
  • 6How are you working to address the recent feedback regarding meal consistency and delivery times to ensure residents are getting their nutrition when they need it?

Personalized based on this facility's data


Key Review Excerpts

The staff was excellent. I would highly recommend this facility for anyone needing rehab. Please pass this on to your employees. They’re very knowledgeable and very helpful.

Rehab patient · 2024★★★★★

My husband has been blessed with some wonderful caregivers. His room is kept clean and I am treated kindly. My husband is a long term patient aand we are dealing with dementia and other health issues.

Memory care family member · 2023★★★☆☆

The nurses here aside from a small handful suck…They do not pay attention to the residents it takes hrs if they need anything..When you go and ask them for what they need you get attitude and even yelled at…they always have an excuse.

Long-term resident's family · 2024☆☆☆☆
Source: 116 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
NC
5.4%
Mecklenburg
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
14.4%
NC
16.4%
Mecklenburg
14.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
15.3%
NC
20.2%
Mecklenburg
17.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
15.5%
NC
14.1%
Mecklenburg
11.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.9%
Mixed vs Avgs
Here
16.9%
US
19.5%
NC
21.5%
Mecklenburg
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
95.5%
NC
94.1%
Mecklenburg
94.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
81.8%
NC
80.1%
Mecklenburg
77.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
79.8%
NC
78.1%
Mecklenburg
75.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
NC
1.5%
Mecklenburg
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (5.6)
10 complaint-triggered
$82,703 in fines

Matthews Health & Rehab Center has concerning patterns with families filing 10 complaint-triggered deficiencies, primarily involving resident care quality, meal service, and protection from neglect. The facility shows recurring issues with nursing staffing, care planning, fire safety systems, and resident rights that persist across multiple surveys. While most violations are marked as corrected, the frequency of family complaints and repeat deficiencies in critical care areas warrant careful consideration during any visit.

Apr 16, 2026Routine
1
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Dec 18, 2025Complaint
1
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Feb 7, 2025Routine
5
0880Immediate jeopardy · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0727Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Feb 7, 2025Complaint
5
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Aug 2, 2024Complaint
2
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 13, 2023Routine
11
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0364Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Feb 7, 2025

$69,076

Fine

Aug 2, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Matthews Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 116 of 125 (Worst)

Ownership & Management

Owners

Wwbv Holdings LLC

Owner (parent company) · Organization

100%

Key personnel

Mcswain, RobertW-2 Managing EmployeeVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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