Monticello House
Strong Medicare quality ratings; families often praise remarkable and efficient cna staff. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While the CNA staff receives praise for their friendly and efficient care, the facility has faced serious allegations regarding medical oversight and transparency during the admissions process. We strongly advise families to conduct a thorough tour and ask direct questions about current facility status and staffing ratios before committing to a transfer.
Google Reviews
Google Reviews
5 reviews on Google“Reviews for Monticello House are highly polarized, with recent feedback highlighting a stark contrast between dedicated nursing staff and significant operational failures. Families have expressed serious concerns regarding transparency during admissions and the quality of medical oversight, while others praise the efficiency and demeanor of the CNA team.”
Quality Themes
Tap a score for detailsStrengths
- Remarkable and efficient CNA staff
- Friendly and pleasant bedside manner
Concerns
- Lack of transparency regarding facility status and admissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high marks for your CNA staff's bedside manner, how do you ensure that same level of warmth and attention is consistently reflected in the facility's daily cleanliness and environment?
- 2We noticed that communication can sometimes be a challenge in nursing homes; what is your standard process for keeping families updated on a resident’s health status and any changes in their care plan?
- 3Could you walk us through your protocols for medication management to ensure accuracy and safety for residents?
- 4I see that you actively engage with online feedback; how do you use that input from families to improve the transparency of your admissions and facility operations?
- 5What does a typical day look like for residents here, and how do you encourage social interaction among the 86 individuals in your care?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The CNA's are remarkable. Very efficient, friendly, and pleasant. You can tell they like what they do and it makes a difference.”
“Very deceptive facility. After accepting my Uncle for rehab, only THEN did they tell us they had an active COVID case and were in FULL LOCKDOWN.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monticello House shows a concerning pattern of recurring fire safety violations, with deficiencies in smoke detection systems, exit signs, and electrical safety appearing across multiple surveys from 2023 to 2025, suggesting ongoing maintenance and safety compliance challenges. The facility also had issues with care planning and specialized medical services in 2023. While all deficiencies have correction dates, the repeated fire safety problems indicate persistent operational issues that families should carefully consider.
Jun 18, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
May 10, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 13, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Monticello House
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit riddlevillage.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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