Willow View Home
Families consistently rate this highly — reviewers highlight caring and professional staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
This facility offers a very warm, home-like environment with a staff that many families find exceptionally caring and professional. While recent years show high satisfaction, you should verify current staffing levels and communication protocols to ensure the level of care meets your family's specific needs.
Google Reviews
Google Reviews
11 reviews on Google“Willow View Home is highly regarded by many families for its caring, professional staff and a warm, home-like atmosphere that fosters friendships among residents. While recent reviews are overwhelmingly positive, a past critical review highlighted serious concerns regarding staffing levels and communication during a crisis.”
Quality Themes
Tap a score for detailsStrengths
- Caring and professional staff
- Warm, home-like atmosphere
- Beautiful grounds
- In-house medical coverage
Concerns
- Staffing shortages and unprofessional communication
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love how much the staff seems to care about the residents; how do you ensure that same level of personal attention is maintained during busy shifts?
- 2Since Willow View has such a beautiful, home-like setting, what kind of daily activities or outings do residents typically enjoy on the grounds?
- 3How does the in-house medical coverage work on a day-to-day basis, and what is the process if a resident has a medical need after hours?
- 4We want to make sure we stay well-informed about our loved one's well-being; what is your preferred method for providing regular updates to families?
- 5With a cozy community of 24 residents, how do you foster a sense of connection and communication between the staff and the families?
- 6What is the protocol for managing resident care during times when the facility might be short-staffed to ensure nothing is missed?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so caring and professional with its care. When visiting with my aunt she and all clients have become wonderful friends, and smiles all over.. The grounds and beautiful! and now full in-house medical coverage is a major advantage....”
“The owner, Mike, was very helpful and friendly. I moved my unhealthy father from South Carolina. This was all new to me and I didn't know where to begin. Mike assisted me any way he could and made the process much better.”
“Mike and his staff are very patient and caring- my mom was only there six weeks due circumstances beyond anyone’s control but they were amazing during her stay.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2026, Willow View Home underwent 27 inspections, resulting in 14 clean reports and 34 recorded violations. Documented findings included issues regarding staff training and background checks, facility lighting, and administrative procedures such as incident reporting and resident contracts.
Feb 20, 2026RoutineCleanReport
No deficiencies found during this inspection.
Oct 10, 2024Routine
The pharmacy label for Resident #4's Contour Next strips did not include the required instructions for testing blood glucose during hypoglycemic episodes.
The facility failed to ensure necessary medications were available, specifically nicotine patches for Resident #1 and albuterol/anti-diarrheal for Resident #2.
Medication Administration Records (MARs) for Residents #1, #2, and #5 lacked the initials of the staff member who administered 8PM medications on 10/9/24.
Jun 13, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 13, 2023Routine
The home failed to complete a periodic quality management review and evaluation of required topics including incident reporting, complaints, and staff training.
Prescribed medications for residents were not present in the home, and blood glucose readings were not documented on the required flow sheet.
Sep 20, 2022Routine
Items in the freezer, including corn, cauliflower, and ice cream, were not labeled with a date.
The annual fire safety inspection and fire drill had not been conducted since 5/19/21.
Resident flow sheets were not properly cross-referenced or labeled with resident names for medical equipment use.
The Medication Administration Record (MAR) for Resident 1 did not show a diagnosis for certain medications.
Apr 13, 2021RoutineCleanReport
No deficiencies found during this inspection.
May 26, 2020RoutineCleanReport
No deficiencies found during this inspection.
Apr 21, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Equity Housing Corporation
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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