Nursing Home Top Rated

Glen at Willow Valley

Strong Medicare quality ratings; families often praise kind and pleasant nursing staff. Still worth an in-person visit.

675 Willow Valley Square, Lancaster, PA 17602|262 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 4 Google reviews

(717) 464-6161 Directions Website

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What this means for your family

While the bedside nursing staff is noted for being kind, you should be aware of potential communication gaps with the facility's administration. When touring, specifically ask how leadership handles family concerns and what the process is for escalating issues beyond the nursing floor.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.70hrs

93%

Registered nurses for medical care

Total Nursing

4.63hrs

All nurses + aides combined

Staff Turnover

30%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.1%

Better than Avg

Here

0.1%

12.1%

8.3%

Lancaster

3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

15.3%

18.4%

Lancaster

22.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.5%

Better than Avg

Here

96.5%

93.4%

87.1%

Lancaster

90.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.8%

Better than Avg

Here

14.8%

19.5%

19.9%

Lancaster

21.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility14.5%

Better than Avg

Here

14.5%

15.4%

17.8%

Lancaster

20.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

95.5%

93.5%

Lancaster

94.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.1%

Better than Avg

Here

91.1%

81.8%

69.2%

Lancaster

75.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility83.9%

Better than Avg

Here

83.9%

79.7%

68.7%

Lancaster

74.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.4%

Lancaster

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (10.1)

Clean record — no deficiencies

This facility shows a concerning pattern of recurring fire safety deficiencies across multiple surveys, with issues in exit signs, stairway safety, and smoke barriers appearing repeatedly. Most deficiencies involve building safety systems like fire walls, sprinkler maintenance, and emergency exits rather than direct resident care. While earlier violations were corrected, the most recent survey in December 2024 found three new fire safety issues that remain uncorrected, suggesting ongoing building maintenance challenges that families should inquire about during visits.

Dec 4, 2025Routine3 findings

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Oct 18, 2024Routine5 findings

0133Potential for harm · PatternCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Nov 17, 2023Routine3 findings

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glen at Willow Valley

Organization Type

nonprofit

Ownership & Management

Owners

Willow Valley Communities

Owner · Organization

100%

Key personnel

Donegan, MargaretW-2 Managing EmployeeHunsicker, KendallW-2 Managing EmployeeAllmond, SusanOfficer / DirectorKemrer, JohnOfficer / DirectorBarley, JaneOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(717) 464-6161

willowvalleycommunities.org

675 Willow Valley Square

Lancaster, PA 17602

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

4 reviews from families & visitors

Official Website

Visit willowvalleycommunities.org

Medicare data downloads

Original nursing home datasets

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