Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise kind and pleasant nursing staff. Still worth an in-person visit.
based on 6 Google reviews
Email Glen at Willow Valley to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Glen at Willow Valley has a strong overall Medicare rating. Public reviewers frequently mention: kind and pleasant nursing staff. Review the component ratings and current source records before deciding.
The Glen at Willow Valley receives limited feedback, but recent concerns highlight a disconnect between the bedside nursing staff and the facility's administration. While frontline nurses are described as kind, families have expressed significant frustration regarding the responsiveness of leadership concerning long-term care management.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Nurses are Very nice, higher up are NOT Responsive. Very disappointed about my Moms long term care .”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of recurring fire safety deficiencies across multiple surveys, with issues in exit signs, stairway safety, and smoke barriers appearing repeatedly. Most deficiencies involve building safety systems like fire walls, sprinkler maintenance, and emergency exits rather than direct resident care. While earlier violations were corrected, the most recent survey in December 2024 found three new fire safety issues that remain uncorrected, suggesting ongoing building maintenance challenges that families should inquire about during visits.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Glen at Willow Valley
nonprofit
Owners
Willow Valley Communities
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit willowvalleycommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Glen at Willow Valley
< 1 miAssisted Living · Lancaster, PA
Lakeside at Willow Valley
< 1 miNursing Home · Willow Street, PA
Meadow Ridge at Willow Valley
1.4 miAssisted Living · Willow Street, PA
Magnolia Manor
1.9 miAssisted Living · Willow Street, PA
Evergreen Estates Retirement Community
2.8 miAssisted Living · Lancaster, PA
Lancaster Nursing and Rehabilitation Center
2.9 miNursing Home · Lancaster, PA