Nursing Home Top Rated

Lakeside at Willow Valley

Strong Medicare quality ratings; families often praise exceptional administrative customer service. Still worth an in-person visit.

300 Willow Valley Lakes Drive, Willow Street, PA 17584|80 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 6 Google reviews

(717) 464-9542 Directions Website

Street View

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What this means for your family

The administrative team at Lakeside at Willow Valley is highly regarded for their helpfulness and customer service, which is a great sign for initial family interactions. However, because most reviews lack specific details about clinical care or daily life, we recommend scheduling an in-person tour to observe the nursing staff and resident engagement firsthand.

Google Reviews

6 reviews on Google

“Lakeside at Willow Valley receives high praise for its professional and helpful administrative staff, who are noted for their exceptional customer service even when they cannot accommodate new residents. While the facility maintains a positive reputation, the available reviews are largely brief or lack specific details regarding daily care, nursing, or clinical operations.”

Quality Themes

Tap a score for details

Strengths

Exceptional administrative customer service
Helpful and informative staff
Positive and welcoming atmosphere

Rating Trends

Tap a year to see what changed

Distribution · 7 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your 5-star staffing rating, how does your team ensure that each resident receives consistent, personalized attention throughout the day?
2I noticed your administrative team is highly praised for being helpful; what is the best way for families to stay in regular communication with your staff regarding their loved one's care?
3With your high CMS ratings, what specific programs or daily activities do you find are most popular among residents for keeping them socially engaged?
4How does your facility manage medical needs or urgent health changes to ensure residents remain comfortable and safe without needing to leave the community?
5Since you have a 5-star health inspection rating, could you walk us through your approach to maintaining such a high standard of cleanliness and safety in the common areas?
6What opportunities are there for families to participate in the community life here, given the welcoming atmosphere your residents seem to enjoy?

Personalized based on this facility's data

Key Review Excerpts

“Unfortunately this facility did not have an immediate opening for my mom as I needed something right now (which actually speaks volumes about how good they are) but the amount of information and help I received from the lady I spoke to on the phone was absolutely amazing!”

Prospective family member · 2025★★★★★

“Phenomenal people working here along with the atmosphere makes this a wonderful place.”

Local Guide · 2025★★★★★

Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.43hrs

Registered nurses for medical care

Total Nursing

5.04hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

41%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility33.3%

Worse than Avg

Here

33.3%

19.5%

19.9%

Lancaster

20.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.4%

87.1%

Lancaster

90.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility12.5%

Better than Avg

Here

12.5%

14.4%

17.6%

Lancaster

22.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility14.5%

Better than Avg

Here

14.5%

15.3%

18.4%

Lancaster

22.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.8%

Mixed vs Avgs

Here

4.8%

12.1%

8.3%

Lancaster

3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility22.3%

Mixed vs Avgs

Here

22.3%

19.4%

26.0%

Lancaster

28.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.1%

Better than Avg

Here

90.1%

81.8%

69.2%

Lancaster

75.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.8%

Worse than Avg

Here

2.8%

1.6%

1.4%

Lancaster

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (10.1)

Clean record — no deficiencies

This facility has a relatively clean inspection record with only 4 minor deficiencies across 3 surveys, all of which have been corrected by the provider. The issues primarily involved fire safety systems (smoke barriers, sprinkler maintenance, exit signs) and one recent food safety concern. The deficiencies appear isolated to different surveys rather than recurring problems, suggesting the facility addresses issues when identified.

Dec 4, 2024Routine2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Minimal · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Jan 5, 2024Routine1 finding

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Mar 17, 2023Routine1 finding

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lakeside at Willow Valley

Organization Type

nonprofit

Ownership & Management

Owners

Willow Valley Communities

Owner · Organization

100%

Key personnel

Loose, KristenW-2 Managing EmployeeAllmond, SusanOfficer / DirectorKemrer, JohnOfficer / DirectorBarley, JaneOfficer / DirectorBrant, LeslieOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(717) 464-9542

willowvalleycommunities.org

300 Willow Valley Lakes Drive

Willow Street, PA 17584

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

6 reviews from families & visitors

Official Website

Visit willowvalleycommunities.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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