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Strong Medicare quality ratings; public reviewers often praise exceptional administrative customer service. Still worth an in-person visit.
based on 6 Google reviews
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Lakeside at Willow Valley has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional administrative customer service and helpful and informative staff. Review the component ratings and current source records before deciding.
Lakeside at Willow Valley receives high praise for its professional and helpful administrative staff, who are noted for their exceptional customer service even when they cannot accommodate new residents. While the facility maintains a positive reputation, the available reviews are largely brief or lack specific details regarding daily care, nursing, or clinical operations.
Quality Themes
Tap a score for detailsStrengths
Rating Trends
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Distribution · 7 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Unfortunately this facility did not have an immediate opening for my mom as I needed something right now (which actually speaks volumes about how good they are) but the amount of information and help I received from the lady I spoke to on the phone was absolutely amazing!”
“Phenomenal people working here along with the atmosphere makes this a wonderful place.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a relatively clean inspection record with only 4 minor deficiencies across 3 surveys, all of which have been corrected by the provider. The issues primarily involved fire safety systems (smoke barriers, sprinkler maintenance, exit signs) and one recent food safety concern. The deficiencies appear isolated to different surveys rather than recurring problems, suggesting the facility addresses issues when identified.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Lakeside at Willow Valley
nonprofit
Owners
Willow Valley Communities
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit willowvalleycommunities.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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