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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 45 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Willow Pass Healthcare Center has a middle-range Medicare overall rating. Strengths include exceptional physical and speech therapy teams. Some reviewers note concerns about slow response to call lights and understaffing (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Willow Pass Healthcare Center receives high praise for its physical and speech therapy teams, which many families find professional and motivating for post-surgical rehab. However, there are significant, recurring allegations regarding understaffing, neglected call lights, and hygiene issues such as unpleasant odors and dirty bathrooms. While some long-term residents have had positive experiences, newer reviews highlight serious concerns regarding medication management and patient safety.
Quality Themes
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Rating Trends
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Distribution · 53 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is amazing—very professional, encouraging, and attentive”
“I came here with a broken ankle after 36 hours in the ER. I was traumatized, terrified, and in much pain. The staff here got me calmed down.”
“My experience here....my elderly roommate, somehow climbed out of her bed. I found her on the floor naked, eating popcorn. Mind you I use a walker, so I had to scoot to the door to find a random person to help her.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed at least 8 complaints against this facility, leading to serious deficiencies including abuse prevention failures and accident hazards. The facility shows persistent problems with resident safety, care planning, medication management, and facility maintenance across multiple years. While all violations report correction dates, the recurring pattern of complaints and repeated deficiencies in core areas like safety and pharmacy services raise concerns about sustained quality improvement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Provide a bathroom in or located near each resident’s room.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Apr 11, 2024
$45,702
Payment Denial
Apr 11, 2024
27-day denial
Willow Pass Healthcare Center
for profit
Pratap Poddatoori
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6 (Lowest rating)
Owners
Poddatoori, Pratap
Owner
Key personnel
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Google Reviews
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