Willow Pass Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 44 Google reviews
Watch Willow Pass Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The facility's physical and speech therapy departments are standout assets for patients recovering from surgery. However, families must remain extremely vigilant regarding nursing responsiveness and hygiene, as multiple recent reports indicate significant issues with call light neglect and cleanliness.
Google Reviews
Google Reviews
44 reviews on Google“Willow Pass Healthcare Center receives high praise for its physical and speech therapy teams, which many families find professional and motivating for post-surgical rehab. However, there are significant, recurring allegations regarding understaffing, neglected call lights, and hygiene issues such as unpleasant odors and dirty bathrooms. While some long-term residents have had positive experiences, newer reviews highlight serious concerns regarding medication management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and speech therapy teams
- Compassionate and kind nursing staff
- Effective coordination for post-surgical rehab
- Cleanliness in certain common areas
Concerns
- Slow response to call lights and understaffing (mentioned by 3 reviewers)
- Unpleasant odors (urine) in patient areas (mentioned by 2 reviewers)
- Issues with cleanliness and hygiene (mentioned by 3 reviewers)
- Difficulty communicating with administration/staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and speech therapy teams; could you tell us more about how they work with residents during rehab?
- 2What specific steps is the facility taking to ensure the common areas and resident rooms stay fresh and clean for everyone?
- 3How do you ensure that call lights are answered promptly, especially during the busier night shifts?
- 4Could you explain your process for medication management to ensure everything is handled accurately and timely?
- 5How does the administration stay in touch with families to keep us updated on any changes in our loved one's care?
- 6What kind of daily activities or social events are planned to keep residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team is amazing—very professional, encouraging, and attentive”
“I came here with a broken ankle after 36 hours in the ER. I was traumatized, terrified, and in much pain. The staff here got me calmed down.”
“My experience here....my elderly roommate, somehow climbed out of her bed. I found her on the floor naked, eating popcorn. Mind you I use a walker, so I had to scoot to the door to find a random person to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed at least 8 complaints against this facility, leading to serious deficiencies including abuse prevention failures and accident hazards. The facility shows persistent problems with resident safety, care planning, medication management, and facility maintenance across multiple years. While all violations report correction dates, the recurring pattern of complaints and repeated deficiencies in core areas like safety and pharmacy services raise concerns about sustained quality improvement.
Mar 26, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 13, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 7, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 9, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 25, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Provide a bathroom in or located near each resident’s room.
Apr 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Apr 11, 2024
$45,702
Payment Denial
Apr 11, 2024
27-day denial
Ownership & Operations
Who Operates This Facility
Willow Pass Healthcare Center
for profit
Chain Affiliation
Pratap Poddatoori
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Poddatoori, Pratap
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit willowpasshc.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bayberry Skilled Nursing & Healthcare Center
1.2 miNursing Home · Concord, CA
Concord Royale
1.6 miAssisted Living · Concord, CA
Stonebrook Post Acute
1.8 miNursing Home · Concord, CA
Trevista Concord
3.1 miAssisted Living · Concord, CA
Viamonte at Walnut Creek
3.7 miContinuing Care · Walnut Creek, CA
Chateau III
3.8 miAssisted Living · Pleasant Hill, CA