Stonebrook Post Acute
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly due to their highly praised physical and occupational therapy departments. However, if you are looking for long-term care, you must proactively verify that call lights are being answered promptly and that there is a clear, reliable system for medication administration and family communication.
Google Reviews
Google Reviews
72 reviews on Google“Stonebrook Post Acute is highly regarded by many families for its exceptional physical and occupational therapy teams and its clean, well-maintained environment. While many reviewers praise the compassionate nursing staff and quality food, there are serious, critical reports regarding medication errors, communication breakdowns, and delayed response to call lights. Families should prioritize verifying staffing levels and communication protocols if considering this facility for long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and skilled nursing staff
- High-quality food and dining
Concerns
- Delayed response to call lights and nursing availability (mentioned by 4 reviewers)
- Poor communication from administration and case management (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Rude or unprofessional front desk/admissions staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic, and detailed responses that frequently name specific staff members and acknowledge specific aspects of the reviewer's experience. They use the platform to celebrate their team and reinforce the facility's values of compassion and community.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through online feedback; how do you typically share important facility updates or changes with families?
- 2With such high praise for your therapy programs, could you tell us more about how physical and occupational therapy are integrated into a resident's daily routine?
- 3How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 4What specific protocols do you have in place to ensure medication management is consistent and error-free for every resident?
- 5In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
- 6The dining experience seems to be a highlight here; could you describe what a typical daily menu looks like for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab gym was impressive, and the rooms were comfortable. The physical and occupational therapists were amazing—they truly helped my lolo regain his strength and independence.”
“They gave my mom the wrong medication and it caused a SEVERE reaction simular to a STROKE and I had to argue with the staff for almost TWO DAYS to get a nurse to check on her.”
“The therapy team was amazing—knowledgeable and genuinely concerned about his progress. she made fantastic strides during his time there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 8 deficiencies, with recent serious issues including uncorrected problems with resident rights and failure to report suspected abuse. The facility has recurring problems with medication management, fire safety systems, and resident care planning that persist across multiple surveys from 2019 to 2025, though most deficiencies show correction dates, indicating the facility addresses issues when cited.
Mar 23, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 29, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 6, 2025Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 27, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Stonebrook Post Acute
for profit
Ownership & Management
Owners
Health Management INC
Owner · Organization
Hightower, Todd
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit stonebrookhc.com
Medicare data downloads
Original nursing home datasets
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