Concord Post Acute
Strong Medicare quality ratings; families often praise compassionate and skilled rehab/nursing staff. Still worth an in-person visit.
based on 110 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, as many families report faster-than-expected recoveries due to the skilled therapy team. However, you must be proactive in your communication; families should establish a direct line of contact and frequently check in, as multiple reviewers have struggled to reach the facility by phone or receive timely medical updates.
Google Reviews
Google Reviews
110 reviews on Google“Families considering Concord Post Acute will find a facility with a highly praised rehabilitation and nursing team, with many reviewers highlighting the compassionate care of specific CNAs and therapists. However, there are serious, recurring allegations regarding communication failures, such as difficulty reaching staff by phone and lack of notification regarding medical changes, as well as reports of neglectful care during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled rehab/nursing staff
- Clean and well-maintained facility
- Effective wound care and physical therapy
- Warm and welcoming atmosphere for residents
Concerns
- Difficulty contacting the facility by phone (mentioned by 4 reviewers)
- Inadequate response to call lights/assistance requests (mentioned by 3 reviewers)
- Poor communication regarding medical status or changes (mentioned by 3 reviewers)
- Issues with food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your rehab and nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2How does the nursing team communicate important updates or changes in a resident's medical status to their family members?
- 3What is the process for responding to call lights to ensure residents receive timely assistance throughout the day?
- 4Could you tell me more about the daily dining experience, specifically regarding the variety of meal options and how you incorporate resident preferences?
- 5In the event of a medical emergency after hours, what are the specific protocols for notifying the family and coordinating care?
- 6What kind of social activities or daily programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father was admitted and recovered 2 months before expected discharge due to quality rehabilitation and quality care.”
“The therapy team is knowledgeable and encouraging, making the recovery process feel less overwhelming.”
“I was at the facility during Nursing Home week and I was super impressed with how happy the staff was. The management team went out of their way to recognize frontline staff for their hard work.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concord Post Acute has faced recurring issues with families filing complaints about medication management and care quality, with 9 complaint-triggered deficiencies. The facility shows persistent problems across care planning and assessment, fire safety systems, and pharmacy services. While all deficiencies show correction dates, the pattern of repeated issues in similar areas—particularly medication errors appearing multiple times and ongoing fire safety violations—suggests systemic challenges that warrant careful consideration before placement.
Feb 5, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 11, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Apr 17, 2025Routine15
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 22, 2024Complaint2
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 16, 2023Routine16
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 20, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
Concord Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 53 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit concordpa.com
Medicare data downloads
Original nursing home datasets
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