Diablo Valley Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
This facility offers excellent rehabilitation therapy and highly communicative social workers, which can greatly ease the transition for post-surgery patients. However, you must be extremely vigilant regarding hygiene and responsiveness; multiple families have reported serious issues with delayed hygiene care and facility cleanliness. We recommend visiting unannounced to ensure the standard of care meets your expectations.
Google Reviews
Google Reviews
72 reviews on Google“Families considering Diablo Valley Post Acute will find a deeply polarized environment. While many reviewers praise the dedicated rehabilitation therapists and specific social workers for their communication and compassion, there are frequent and serious allegations regarding patient neglect, including delayed diaper changes, poor hygiene, and inadequate wound care. Recent renovations to the lobby have improved the first impression, but significant concerns regarding staffing levels and facility cleanliness persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate social work and communication
- Professional rehabilitation and therapy teams
- Recent lobby and facility renovations
- Dedicated wound care specialists
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 4 reviewers)
- Poor food quality and nutrition (mentioned by 5 reviewers)
- Unpleasant facility odors and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent staffing and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for negative reviews that fail to address specific complaints regarding cleanliness, staffing, or facility conditions. Positive reviews receive a brief, standard acknowledgment.
Questions for Your Tour
- 1I noticed the recent renovations to the lobby; could you tell me more about the recent updates made to the resident living areas and dining spaces?
- 2With your specialized wound care team on site, how do you coordinate medical care and medication management for residents with complex needs?
- 3How do you ensure that personal hygiene and regular care routines, like incontinence assistance, are consistently managed for every resident?
- 4What steps are taken to ensure the dining experience is nutritious and that food quality remains high for all residents?
- 5How does the facility manage cleanliness and air quality in the resident rooms to ensure a fresh and comfortable environment?
- 6Could you tell me about the daily activities and social programs available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“RJ social worker, Dr on staff, and nursing team all on point. Extremely friendly and helpful. They make the best of a rough situation for the patient.”
“The therapy team was amazing—very professional, patient, and truly dedicated to helping residents improve and reach their goals.”
“I'm staying here and I can confirm the bad comments, ( like the rudeness of many people, the hour waiting for someone changed your diaper)”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about serious care issues at this facility, and recent problems remain uncorrected including resident abuse protection and inadequate treatment according to care plans. The facility shows persistent problems with medication management, fire safety systems, and infection control across multiple years. While most violations eventually get corrected, the pattern of repeated deficiencies in core care areas and ongoing uncorrected issues regarding resident safety raise significant concerns.
Mar 17, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 3, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 18, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Jan 16, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Dec 3, 2025
$46,800
Ownership & Operations
Who Operates This Facility
Diablo Valley Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit diablovalleypa.com
Medicare data downloads
Original nursing home datasets
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