Willow Park Rehabilitation and Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and a very clean environment, making it a strong candidate for post-surgical recovery. However, you must be extremely vigilant regarding nursing care; families should frequently check on call-bell responsiveness and personally verify that medications are being administered as prescribed.
Google Reviews
Google Reviews
73 reviews analyzed“Willow Park Rehabilitation and Care Center is highly regarded by many for its exceptional physical therapy team and clean, modern facilities. However, recent reviews highlight serious concerns regarding nursing responsiveness, medication administration errors, and inconsistent staffing levels. While some families report wonderful recovery experiences, others have documented severe neglect and lack of communication from the nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Top-tier physical therapy and rehab services
- Clean and well-maintained facility
- Friendly and professional administrative staff
- Beautiful outdoor areas and gym equipment
Concerns
- Slow response to call lights and nursing neglect (mentioned by 6 reviewers)
- Medication administration errors or delays (mentioned by 3 reviewers)
- Inconsistent staffing and use of temporary agencies (mentioned by 2 reviewers)
- Poor food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; how do you tailor those programs to meet an individual's specific recovery goals?
- 2With the beautiful outdoor areas and gym equipment you have here, what kind of daily activities or social outings do the residents typically enjoy?
- 3How does the nursing team manage call lights during the night shifts to ensure residents get timely assistance?
- 4What specific protocols do you have in place to ensure medication is administered accurately and on a consistent schedule?
- 5How do you maintain consistent communication with family members regarding any changes in a resident's health or daily care?
- 6Could you tell us more about the dining experience, specifically regarding how much variety and nutritional balance is offered in the daily menus?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapy is top notch!! They have such patience with me as I'm going and through such a difficult transition in my life right now but still push me to continue to meet my goals so that I can go home!”
“My husband received excellent care at this facility. He has been in 4 different rehab facilities, and Willow Park was by far the best.”
“The staff was great except for the weekend which was a temp healthcare company. Went in on Monday and told the head person about the lack of care, they fired and got a replacement care company immediately.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, with concerning patterns in resident assessment and care planning, nutrition and dietary services, and resident rights violations that persist across surveys. One recent infection control deficiency remains uncorrected as of January 2026. While most issues show correction dates, the recurring nature of problems in critical care areas suggests ongoing quality challenges that warrant careful consideration during visits.
Jan 13, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2025Complaint2
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Apr 17, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 9, 2025Routine7
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 29, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 15, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Parker County Hospital District
for profit
TICKNOR ENTERPRISES WILLOW PARK, LLC
JAMES A HORTON
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit geminihc.com
Medicare data downloads
Original nursing home datasets
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