William R Courtney Texas State Veterans Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 117 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (58%)
- High RN turnover (58%)
Below average in Texas · Critically understaffed (RN) · Significantly below average staffing · Worst in TEXVET chain · $61,536 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its clean environment and the kindness of its frontline staff, making it a comforting place for many veterans. However, families must be vigilant regarding medication accuracy and communication during medical crises, as multiple reviews highlight significant failures in these critical areas.
Google Reviews
Google Reviews
117 reviews analyzed“Families generally find this facility to be a clean, welcoming, and respectful environment for veterans, with many praising the compassionate nature of the nursing and admissions staff. However, there are serious, specific allegations regarding leadership-driven staffing shortages, medication errors, and lapses in communication during end-of-life care. While many residents appear happy, some reviewers warn of inconsistent responsiveness and issues with dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facilities
- Welcoming admissions and administrative process
- Respectful environment for veterans
Concerns
- Staffing shortages and operational instability due to leadership decisions (mentioned by 2 reviewers)
- Lapses in communication regarding health incidents or deaths (mentioned by 2 reviewers)
- Inconsistent medication management and dietary errors (mentioned by 2 reviewers)
- Inadequate response times from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts for positive reviews, often using the same phrases regarding 'best-in-class care' and their mission to 'Make Lives Better.' For more recent reviews, they have switched to a standardized automated response acknowledging receipt of the message.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming the admissions process is; how do you help new residents and their families transition into the community?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 3How does the nursing team communicate important updates or changes in a resident's health status to family members to ensure we are always in the loop?
- 4Can you tell us more about the daily activities and social engagement opportunities available, especially for those in the memory care unit?
- 5In the event of a medical emergency after hours, what is the immediate response process and how is the family notified?
- 6We are looking for a high standard of nutritional care; could you describe the dining experience and how dietary needs or preferences are managed?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is awesome. They keep me informed of any health problems even calls me early morning late night when my brother has a serious problem. Always helpful about setting up barber visits etc.”
“Do not send your loved one to this facility if they are unable to eat or drink or communicate their needs on their own. Staff did not follow eating orders, did not identify a medicine was not filled for months and therefore not dispensed when needed and end of life meds were failed to be given correctly so my mom was in severe distress her last full day of life.”
“It was absolutely amazing. Mrs. Ramona Tarver Admissions Coordinator was so helpful, from beginning to end. The tour she gave me was absolutely incredible.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family-filed complaints resulting in 14 deficiencies, with concerning patterns in abuse prevention and medication management that have persisted across recent surveys through 2025. The facility has struggled with protecting residents from abuse and neglect, with repeated violations in 2023, 2024, and 2025, alongside ongoing issues with pharmaceutical services and medication labeling. While all deficiencies show correction dates, the recurring nature of serious safety concerns suggests systemic challenges in maintaining consistent care standards.
Feb 23, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 4, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 22, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 25, 2025
$15,480
Fine
Mar 7, 2025
$10,538
Fine
Jan 12, 2024
$27,183
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
TIMOTHY WHITE
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 8 of 9 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit templeveteranshome.com
Medicare data downloads
Original nursing home datasets
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