Willard Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
Below average in MO · Below recommended RN staffing · No penalties on record
What this means for your family
While many families report high satisfaction with the staff and cleanliness, the facility has faced serious allegations regarding basic care standards. We strongly recommend scheduling unannounced visits to observe the quality of care firsthand and speaking directly with current residents' families.
Google Reviews
Google Reviews
22 reviews on Google“Willard Care Center receives highly polarized feedback, with many recent reviews praising the staff's kindness and the facility's cleanliness. However, there are serious, isolated reports of neglect regarding basic hygiene and safety, making it essential for families to conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Positive environment for long-term residents
Concerns
- Inadequate hygiene and basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, could you walk me through how you ensure consistent, hands-on attention for residents throughout the day and night?
- 2I’ve read positive things about the cleanliness of the facility; what specific protocols do you have in place to ensure that high standards of personal hygiene and daily care are maintained for every resident?
- 3Since communication is a priority for families, what is the best way for us to stay updated on our loved one's daily well-being and any changes in their health status?
- 4With 66 residents here, how do you balance the need for medical oversight with creating a warm, engaging social environment for long-term residents?
- 5Could you share how your staff handles medical emergencies or urgent health concerns to ensure residents receive immediate and appropriate care?
- 6What kind of daily activities or social programs are currently available that help foster that positive community feel I’ve heard about from other families?
Personalized based on this facility's data
Key Review Excerpts
“My grandma has never been done better in her care. Our family is in and out and we all very appreciative of everyone who works there they are above amazing!”
“She couldn't stop talking about how caring and loving he was at everything he did for her.”
“They take great care of clients and have the best food. Cooperative and caring makes leaving home a lot easier.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willard Care Center has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 12 of 24 total violations. The facility has repeated issues with abuse and neglect reporting procedures, medication management, and overall quality of care including nutrition and wound care. While all deficiencies show correction dates, the recurring nature of complaints suggests ongoing care quality concerns that families should investigate thoroughly before considering placement.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 31, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 26, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 14, 2025Complaint4
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 20, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 10, 2020Routine10
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Willard Care Center
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 28 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit willardcarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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