Ash Grove Healthcare Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
Given the lack of detailed positive feedback and the serious allegations regarding staff conduct and nutrition, families should exercise extreme caution. We strongly recommend an unannounced visit during a weekend or evening shift to observe staff-resident interactions and inspect the dining services firsthand before committing.
Google Reviews
Google Reviews
6 reviews on Google“Ash Grove Healthcare Facility presents a concerning disparity between generic high ratings and a detailed negative account from a resident. While some reviews suggest a welcoming environment, specific complaints highlight issues with staff conduct, poor food quality, and a lack of promised services.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming atmosphere for new staff
- Responsive management to online reviews
Concerns
- Poor food quality and lack of protein
- Unprofessional staff behavior and yelling
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is very active in responding to feedback online; how do you incorporate that kind of family input into your daily operations?
- 2With a staffing rating of 2 out of 5 stars, what steps are you currently taking to ensure residents receive consistent, attentive care throughout the day?
- 3We have heard some feedback regarding the dining experience; could you walk us through how you plan your menus and ensure residents are getting enough protein and variety in their meals?
- 4Given the importance of a positive environment, what kind of training or oversight do you provide to ensure staff interactions remain professional and supportive at all times?
- 5Since the current activity program is an area you are looking to improve, what kind of social or enrichment events can my loved one look forward to participating in this month?
- 6How does your nursing team handle medical emergencies or sudden changes in health, and at what point would you involve our family in those decisions?
Personalized based on this facility's data
Key Review Excerpts
“This facility strips you of your dignity, independce and self reapectSome of the staff & employes yell at you and treat you like less than human.”
“The food is cold and never what you order.Also the food is not very tastie & its mostly noodles andmash potatoes , very very little protein.”
“Staff and residents have been extremely welcoming!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 9 deficiencies, including serious concerns about abuse protection, financial management of residents' money, and appropriate medical care. The facility shows recurring problems with resident rights, quality of care, and safety systems across multiple years. While most issues are reportedly corrected, the pattern of repeated deficiencies in core care areas and ongoing family complaints suggests persistent operational challenges that warrant careful consideration.
Nov 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 24, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 10, 2024Complaint1
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Aug 22, 2024Complaint3
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 8, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Ash Grove Healthcare Facility
nonprofit
Chain Affiliation
Citizens Memorial Health Care
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 4 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit citizensmemorial.com
Medicare data downloads
Original nursing home datasets
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