Brookhaven Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
While some families report positive experiences with the rehab and nursing staff, the facility has a history of serious safety and neglect allegations. If you are considering this facility, we strongly recommend requesting a tour of the specific unit your loved one will occupy and asking for a detailed plan on how they manage fall risks and patient hygiene.
Google Reviews
Google Reviews
27 reviews on Google“Brookhaven Nursing & Rehab receives highly polarized feedback, with some families praising the compassion of the nursing staff and rehab therapists, while others report severe neglect and poor facility conditions. Multiple reviewers have raised alarming concerns regarding patient safety, including falls, missed medical appointments, and a lack of accountability from administration. Potential families should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and aide staff
- Effective physical and occupational therapy team
- Proactive communication from some staff members
Concerns
- Neglect and poor quality of care (mentioned by 7 reviewers)
- Understaffing (mentioned by 2 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific steps are you taking to ensure the cleanliness and hygiene of resident rooms and common areas?
- 2I noticed the facility has a 3-star staffing rating; how do you manage daily care assignments to ensure residents receive consistent attention during shift changes?
- 3Could you walk me through your current medication management process to ensure accuracy and timely administration for residents?
- 4What improvements are being made to the dining experience to ensure residents receive nutritious and appealing meals?
- 5How does your team handle communication with families regarding changes in a resident's health status or care plan?
- 6Since therapy is a known strength here, how do you integrate physical and occupational therapy goals into a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“My Mother recently spent some time here and all of the staff was absolutely amazing. I live in another state and the staff gathered regularly to reached out to me to keep me updated.”
“The left hand doesn’t know what the right hand is doing, lack of communication from the top down, No one wants to take responsibility for anything, always passing the buck. Terrible follow through on anything in question. I will say that the oral, occupational and physical therapists are the best part of that place.”
“My sister in law was placed in the hospice unit. Shared a bathroom with 4 patients. Was a fall risk . fell 9 times. No poting on her door that she was at risk. Facility is filthy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookhaven Nursing & Rehab shows significant ongoing concerns with families filing multiple complaints triggering investigations. Medication management problems persist across surveys, with deficiencies in 2020, 2023, and 2024 for medication errors and pharmaceutical services. The facility also has recurring issues with infection control, food safety, and abuse prevention. While all violations show correction dates, the pattern of repeated medication safety problems and complaint-driven investigations warrants careful consideration during any visit.
Apr 24, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 13, 2024Routine13
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 13, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 24, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 8, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Brookhaven Nursing & Rehab
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 23 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit brookhavennursingrehab.com
Medicare data downloads
Original nursing home datasets
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