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Nursing HomeMedicaid Top Rated

Wilson's Creek Nursing & Rehab

Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.

3403 West Mt Vernon, Westside Community Betterment · Springfield, MO 65802172 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 31 Google reviews

5
4
3
2
1
Wilson's Creek Nursing & Rehab Nursing Home in Springfield, MO — Street View
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What this means for your family

While some families report positive end-of-life care, there is a concerning trend of negative reports in 2025 regarding facility hygiene and unprofessional staff conduct. We strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the demeanor of the staff before making a decision.

Google Reviews

Google Reviews

31 reviews on Google
Wilson's Creek Nursing & Rehab presents a deeply polarized experience for families. While some visitors praise the facility for its compassionate end-of-life care and helpful staff, recent reviews from early 2025 highlight severe concerns regarding cleanliness, including reports of urine and blood on floors, and unprofessional, aggressive behavior from staff toward family members.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate end-of-life care
  • Some staff members noted as kind and helpful
  • Facility can be tidy and well-maintained in certain areas

Concerns

  • Poor facility hygiene (urine/blood on floors, odors) (mentioned by 3 reviewers)
  • Unprofessional, rude, or aggressive staff behavior (mentioned by 4 reviewers)
  • Neglect of basic resident care and hygiene (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(3)'23(1)'25(16)'26(3)

Distribution · 32 analyzed

5
14
4
3
3
1
2
0
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility cleanliness, what is your current protocol for ensuring resident rooms and common areas remain sanitized and odor-free throughout the day?
  • 2With a 3-star health inspection rating, what specific improvements or new training programs have you implemented recently to address the cited deficiencies?
  • 3How do you foster a culture of professional and compassionate communication among your staff to ensure residents always feel treated with dignity and respect?
  • 4Since medication management is a critical priority for our family, could you walk us through your current process for ensuring accuracy and timely administration of prescriptions?
  • 5What specific activities or social opportunities are available for residents to ensure they stay engaged and active within the facility?
  • 6How does your nursing team coordinate with local hospitals or emergency services to ensure immediate and effective care should a resident experience a sudden health decline?

Personalized based on this facility's data


Key Review Excerpts

Very dirty in the room, bathroom had pee & poop all over. They have bad bedside manner & treated my daughter & I very rudely.

Family member of resident · 2025☆☆☆☆

The nursing staff at Wilson s creek is wonderful. They have state of the art charting. The nursing home never smells like a nursing home because the staff is so kind and timely.

Visitor/Family · 2021☆☆☆☆

This place was amazing. They took such great care of my grandma. The staff was so caring and in her last days were hands down the best.

Grandchild of resident · 2025★★★★★
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
47%
Registered nurses for medical care
Total Nursing
2.77hrs
68%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility44.9%
Worse than Avg
Here
44.9%
US
15.5%
MO
23.6%
Greene
16.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%
Greene
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.3%
MO
18.9%
Greene
15.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Greene
95.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.5%
MO
25.4%
Greene
27.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.4%
MO
17.9%
Greene
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.3%
Worse than Avg
Here
54.3%
US
81.8%
MO
65.9%
Greene
77.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (12.0)
3 complaint-triggered
Clean record — no deficiencies

Wilson's Creek Nursing & Rehab has faced recurring deficiencies in fire safety systems, medication management, and food safety across multiple surveys from 2019-2023. Families filed complaints that triggered investigations into resident protection from abuse and neglect in 2023. While all deficiencies show correction dates, the persistent issues with fire safety equipment and medication error rates warrant careful consideration during your visit.

Aug 14, 2025Routine
4
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 30, 2023Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Aug 28, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 20, 2021Routine
13
0345Immediate jeopardy · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wilson's Creek Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 14 of 56

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Huffman, MichaelW-2 Managing EmployeeLtc Management Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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