Wilson's Creek Nursing & Rehab
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 31 Google reviews

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What this means for your family
While some families report positive end-of-life care, there is a concerning trend of negative reports in 2025 regarding facility hygiene and unprofessional staff conduct. We strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the demeanor of the staff before making a decision.
Google Reviews
Google Reviews
31 reviews on Google“Wilson's Creek Nursing & Rehab presents a deeply polarized experience for families. While some visitors praise the facility for its compassionate end-of-life care and helpful staff, recent reviews from early 2025 highlight severe concerns regarding cleanliness, including reports of urine and blood on floors, and unprofessional, aggressive behavior from staff toward family members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Some staff members noted as kind and helpful
- Facility can be tidy and well-maintained in certain areas
Concerns
- Poor facility hygiene (urine/blood on floors, odors) (mentioned by 3 reviewers)
- Unprofessional, rude, or aggressive staff behavior (mentioned by 4 reviewers)
- Neglect of basic resident care and hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility cleanliness, what is your current protocol for ensuring resident rooms and common areas remain sanitized and odor-free throughout the day?
- 2With a 3-star health inspection rating, what specific improvements or new training programs have you implemented recently to address the cited deficiencies?
- 3How do you foster a culture of professional and compassionate communication among your staff to ensure residents always feel treated with dignity and respect?
- 4Since medication management is a critical priority for our family, could you walk us through your current process for ensuring accuracy and timely administration of prescriptions?
- 5What specific activities or social opportunities are available for residents to ensure they stay engaged and active within the facility?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure immediate and effective care should a resident experience a sudden health decline?
Personalized based on this facility's data
Key Review Excerpts
“Very dirty in the room, bathroom had pee & poop all over. They have bad bedside manner & treated my daughter & I very rudely.”
“The nursing staff at Wilson s creek is wonderful. They have state of the art charting. The nursing home never smells like a nursing home because the staff is so kind and timely.”
“This place was amazing. They took such great care of my grandma. The staff was so caring and in her last days were hands down the best.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wilson's Creek Nursing & Rehab has faced recurring deficiencies in fire safety systems, medication management, and food safety across multiple surveys from 2019-2023. Families filed complaints that triggered investigations into resident protection from abuse and neglect in 2023. While all deficiencies show correction dates, the persistent issues with fire safety equipment and medication error rates warrant careful consideration during your visit.
Aug 14, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 30, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 28, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 20, 2021Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Ownership & Operations
Who Operates This Facility
Wilson's Creek Nursing & Rehab
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit wilsonscreeknursingrehab.com
Medicare data downloads
Original nursing home datasets
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