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Nursing HomeMedicaid

Wilkinson Residential Health Care Facility

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4988 State Hwy 30, Amsterdam, NY 12010160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 18 Google reviews

5
4
3
2
1
Wilkinson Residential Health Care Facility Nursing Home in Amsterdam, NY — Street View
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What this means for your family

While some families have experienced compassionate care and effective therapy, the recent surge in reports regarding patient falls and neglect is deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and asking management specifically how they ensure patient safety and bathroom assistance during off-peak hours.

Google Reviews

Google Reviews

18 reviews on Google
Wilkinson Residential Health Care Facility receives deeply polarized feedback, with recent reviews highlighting severe concerns regarding patient neglect, slow response times, and tragic outcomes following falls. While some families praise individual staff members for their compassion and therapy services, a significant number of recent reports describe a decline in care quality and a lack of basic responsiveness to patient needs.

Quality Themes

Tap a score for details
Food8.0Staff2.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate individual staff members
  • Effective rehabilitation therapy services
  • Positive food quality and variety

Concerns

  • Severe understaffing leading to long wait times for assistance (mentioned by 5 reviewers)
  • Neglect regarding patient hygiene and bathroom assistance (mentioned by 3 reviewers)
  • Inadequate supervision resulting in patient falls (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'17(2)4.05.0'19(1)2.02.3'23(3)3.71.0'25(5)2.3'26(3)

Distribution · 20 analyzed

5
5
4
3
3
1
2
0
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your individual staff members and the quality of the food; how do you ensure that level of care remains consistent across all shifts?
  • 2With the high staffing rating noted in CMS reports, what specific steps are being taken to ensure residents receive timely assistance with hygiene and bathroom needs throughout the day?
  • 3How does the nursing team manage supervision and monitoring to prevent falls, especially during the night or during busy periods?
  • 4Can you tell me more about the rehabilitation therapy services available and how the therapists work with residents to meet their mobility goals?
  • 5What is the protocol for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The five stars is for the hearts of the staff. My grandma is passing. One team member came by to say her goodbyes who used to sing and play her guitar with my grandmother

Memory care family member · 2023★★★★★

My mother in law rosemary has been very complementary of the staff and the therapists. She has also really enjoyed the quality and variety of the food.

Long-term resident's family · 2024★★★★★

I would never recommend this place to anyone.they leave patients in the bathroom,forever even after they had a fall the nurses buzzer is always where she can't reach it

Long-term resident's family · 2025☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.94hrs
96%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
NY
18.9%
Montgomery
23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Montgomery
92.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
19.4%
NY
20.2%
Montgomery
21.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.9%
Worse than Avg
Here
19.9%
US
15.3%
NY
13.8%
Montgomery
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.9%
Mixed vs Avgs
Here
18.9%
US
19.5%
NY
13.3%
Montgomery
16.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
4.9%
NY
6.8%
Montgomery
5.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
NY
77.0%
Montgomery
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
NY
78.8%
Montgomery
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
NY
1.2%
Montgomery
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
5 complaint-triggered

This facility has significant concerns with families filing complaints that triggered 5 deficiencies, including serious issues around resident protection from abuse and accident prevention. The most recurring problems involve fire safety and building maintenance, food safety and dietary services, and medication management. While all deficiencies show correction dates, the pattern of safety-related complaints and repeated violations across multiple surveys suggests ongoing operational challenges that warrant careful consideration during your visit.

May 27, 2025Routine
16
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0929Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 27, 2025Complaint
5
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 9, 2022Routine
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 3, 2020Routine
7
0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wilkinson Residential Health Care Facility

Organization Type

nonprofit

Ownership & Management

Key personnel

Baghaei-Rad, NancyOfficer / DirectorBein-Aime, JoelOfficer / DirectorCichy, ThomasOfficer / DirectorDemartinis, RobertOfficer / DirectorEtzkorn, EmilyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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