Wilkinson Residential Health Care Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews

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What this means for your family
While some families have experienced compassionate care and effective therapy, the recent surge in reports regarding patient falls and neglect is deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits and asking management specifically how they ensure patient safety and bathroom assistance during off-peak hours.
Google Reviews
Google Reviews
18 reviews on Google“Wilkinson Residential Health Care Facility receives deeply polarized feedback, with recent reviews highlighting severe concerns regarding patient neglect, slow response times, and tragic outcomes following falls. While some families praise individual staff members for their compassion and therapy services, a significant number of recent reports describe a decline in care quality and a lack of basic responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective rehabilitation therapy services
- Positive food quality and variety
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 5 reviewers)
- Neglect regarding patient hygiene and bathroom assistance (mentioned by 3 reviewers)
- Inadequate supervision resulting in patient falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your individual staff members and the quality of the food; how do you ensure that level of care remains consistent across all shifts?
- 2With the high staffing rating noted in CMS reports, what specific steps are being taken to ensure residents receive timely assistance with hygiene and bathroom needs throughout the day?
- 3How does the nursing team manage supervision and monitoring to prevent falls, especially during the night or during busy periods?
- 4Can you tell me more about the rehabilitation therapy services available and how the therapists work with residents to meet their mobility goals?
- 5What is the protocol for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The five stars is for the hearts of the staff. My grandma is passing. One team member came by to say her goodbyes who used to sing and play her guitar with my grandmother”
“My mother in law rosemary has been very complementary of the staff and the therapists. She has also really enjoyed the quality and variety of the food.”
“I would never recommend this place to anyone.they leave patients in the bathroom,forever even after they had a fall the nurses buzzer is always where she can't reach it”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing complaints that triggered 5 deficiencies, including serious issues around resident protection from abuse and accident prevention. The most recurring problems involve fire safety and building maintenance, food safety and dietary services, and medication management. While all deficiencies show correction dates, the pattern of safety-related complaints and repeated violations across multiple surveys suggests ongoing operational challenges that warrant careful consideration during your visit.
May 27, 2025Routine16
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 27, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 9, 2022Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 3, 2020Routine7
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ownership & Operations
Who Operates This Facility
Wilkinson Residential Health Care Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit smha.org
Medicare data downloads
Original nursing home datasets
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