Hillcrest Spring Residential
Reviewer concerns include failure to provide adequate emergency medical assistance (mentioned by 3 reviewers) — investigate before committing.
based on 11 Google reviews
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What this means for your family
While the facility offers engaging activities and some compassionate staff, the recurring, serious allegations regarding emergency response are deeply concerning. We strongly advise families to demand written documentation of the facility's emergency protocols and CPR policies before considering admission.
Google Reviews
Google Reviews
11 reviews on Google“Hillcrest Spring Residential presents a deeply polarized experience for families, with some praising the compassionate staff and daily activities, while others report severe, life-threatening failures in emergency response. Several reviewers have expressed extreme distress regarding the facility's handling of medical emergencies and resident care during critical incidents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Engaging daily activity programs
- Attentive nursing health monitoring
- On-site amenities like a hairdresser
Concerns
- Failure to provide adequate emergency medical assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how engaging the daily activity programs are here; could you walk us through what a typical week of activities looks like for a resident?
- 2Since the staff is known for being so compassionate and friendly, how do you ensure that new residents feel welcomed and integrated into the community during their first few weeks?
- 3Could you explain the protocols your nursing team follows for monitoring health changes and how quickly medical assistance is dispatched during an after-hours emergency?
- 4With the on-site amenities like the hairdresser, how easy is it for residents to schedule regular appointments for personal care?
- 5What specific cleaning and housekeeping schedules are in place to ensure the resident living areas and common spaces remain pristine and comfortable?
- 6How does the care team coordinate with families to ensure we are always updated on any changes in our loved one's health or daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly, compassionate, patient and is always taking that extra step to ensure the residents are happy and content. Britany, the Activity Director plans special projects they do on a daily basis.”
“My friends father passed away there last night (a visitor) and no one did anything to help him. The CPR certified staff member did nothing. 😡 Claiming it's because of their policy.”
“You left my uncle to die on an ice cold floor while visiting his mother in law. I have ZERO respect for this place.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
38 violations from 9 inspections
Oct 31, 2025Complaint
Environmental standards
Jun 18, 2025Complaint11Report
Food service
Resident services
Admission and retention standards.
Food service
Personnel.
Personnel
Environmental standards
Environmental standards
General provisions
Environmental standards
Resident services
Mar 26, 2025Complaint
Environmental standards
Resident services
Resident services
Oct 16, 2024Complaint
Resident services
Jul 5, 2024Routine19Report
Food service
Environmental standards
Resident services
Environmental standards
Resident services
Environmental standards
Food service
Disaster and emergency planning
Admission standards
Environmental standards
Medication management.
Environmental standards
Disaster and emergency planning
General requirements
Environmental standards
Disaster and emergency planning
Resident protections
Environmental standards
Structural and environmental standards.
Dec 18, 2023Other
Records and reports
Mar 31, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Jan 18, 2023Other
Environmental standards
Ownership & Operations
Who Operates This Facility
Paul F. Wolfe
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit hillcrestspringresidential.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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