Wholehearted Care Senior Living at Oakwell LLC
Families consistently rate this highly — reviewers highlight outstanding activity coordination with jeff receiving multiple specific mentions for genuine compassion and personal connections with residents. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
Families consistently rate Wholehearted Care Senior Living at Oakwell LLC highly, reflecting positive day-to-day experiences. Reviewers highlight: outstanding activity coordination with jeff receiving multiple specific mentions for genuine compassion and personal connections with residents, seamless move-in process with dedicated staff support that tailors the experience to each family's needs. Keep in mind that online reviews reflect personal experiences and may not capture everything. Schedule a visit to see if it feels right for your loved one.
Google Reviews
Google Reviews
33 reviews on Google“Families consistently describe Wholehearted Care as a 'home away from home' with exceptionally caring staff, particularly praising activity coordinator Jeff for treating residents like family. The facility appears well-managed with strong memory care capabilities, though the overwhelmingly positive reviews (30 of 33 are 5-star) and limited sample size warrant some caution in assessment.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding activity coordination with Jeff receiving multiple specific mentions for genuine compassion and personal connections with residents
- Seamless move-in process with dedicated staff support that tailors the experience to each family's needs
- Small, homey environment where staff know residents by name and treat them as family members
- Strong memory care program with age-in-place capabilities and safety protocols
- Consistent staff quality with proactive management that addresses performance issues
- Clean, well-maintained facility with appropriately sized private rooms
Concerns
- Medicaid not accepted, limiting long-term affordability for families whose private pay funds are exhausted
- Two 1-star reviews with no explanation raise questions about unreported negative experiences
- Some reviews mention staff changes over time, though management appears to handle this appropriately
Rating Trends
Distribution · 74 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the personalized attention Jeff provides, how does the staff ensure that same level of genuine connection and activity engagement for every resident as the team evolves?
- 2Since you offer age-in-place capabilities within your memory care program, how do you adjust the level of support and safety protocols as a resident’s needs change over time?
- 3We noticed the facility has a very intimate, homey feel; how do you maintain that close-knit environment while ensuring consistent care standards for all 20 residents?
- 4Could you walk us through the move-in process and how your team works to tailor that transition to make it feel as seamless as possible for my family member?
- 5While we understand the current payment structure is private pay, what resources or guidance can you provide if a resident's long-term financial situation changes?
- 6I saw that you occasionally respond to feedback online; how do you use family input to proactively address any concerns that might arise regarding daily operations?
Personalized based on this facility's data
Key Review Excerpts
“If we could've afforded private pay forever, we would have stayed. We left simply because we eventually needed Medicaid.”
“What truly won us over was the activity coordinator, Jeff. I've never seen someone show such genuine love and compassion for every resident—he treats them like they're part of his own family.”
“The community really tailors the move in experience to your loved one, which you won't find anywhere else.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Wholehearted Care Senior Living at Oakwell LLC has had past inspections resulting in violations related to employee background checks and building maintenance standards. While some issues regarding fire safety and hiring protocols were identified in previous years, there are currently no active enforcement actions listed against the facility.
Jul 18, 2022Routine
Health Code (2 violations)
The facility failed to conduct criminal history checks of employees and applicants.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
May 28, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Wholehearted Care Senior Living at Oakwell LLC
for profit
MG OPERATIONS LLC
NORMA EAGAN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit wholeheartedseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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