Whitney Rehabilitation Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
While the facility is noted for effective physical therapy, the frequency of reports regarding medication errors and neglectful night-shift care is concerning. If you choose this facility, we strongly advise frequent, unannounced visits and active monitoring of your loved one's medication and hygiene needs.
Google Reviews
Google Reviews
65 reviews on Google“Whitney Rehabilitation Care Center receives highly polarized feedback, with some families praising the dedicated staff and effective therapy, while others report severe neglect and communication failures. Common criticisms include chronic understaffing, slow response times to call lights, poor medication management, and inconsistent hygiene standards. Families considering this facility should be aware of the significant gap between the positive experiences of some and the distressing reports of others regarding basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Select highly dedicated nursing staff
- Clean and well-maintained physical environment
- Professional and caring administrative support for some families
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 8 reviewers)
- Poor medication management and errors (mentioned by 3 reviewers)
- Cold, poor quality, or unappealing food (mentioned by 4 reviewers)
- Unsanitary conditions and lack of room cleaning (mentioned by 3 reviewers)
- Difficulty communicating with staff or reaching the facility by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy programs; could you tell us more about how the therapists work with residents on their daily mobility?
- 2It's great to see how much management engages with family feedback online; how does the administration typically communicate important updates or changes to families?
- 3What specific steps are in place to ensure medication is administered accurately and on schedule every day?
- 4Could you describe the daily dining experience, including how much variety there is in the menu and how you ensure meals are served at the right temperature?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How do you keep residents engaged with social activities and events to ensure they have a vibrant daily routine?
Personalized based on this facility's data
Key Review Excerpts
“My husband was at the rehab for 4 weeks .Excellent staff ,very friendly ,very good care good food fantastic physical therapy 7 days a week.”
“The overall care our father received while at Whitney Rehab was, at best, uneven. While there are some very helpful staff members, there are just as many who are not engaged and unresponsive.”
“They constantly got her medication wrong. They overdosed her on her antidepressant medication then outright lied about it. She had UTI infection and when she asked to see a Dr for antibiotics the nurse told her to 'drink more water'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Whitney Rehabilitation Care Center has recurring deficiencies across multiple surveys, with families filing at least 6 complaints that triggered federal investigations. The facility shows persistent problems in quality of care, resident assessment and care planning, and nutrition services, with issues spanning from 2019 to 2024. While the facility reports correcting violations, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Sep 19, 2024Routine17
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 22, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Apr 21, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Whitney Rehabilitation Care Center
for profit
Chain Affiliation
The Mayer Family
11 facilities nationwide
Chain avg rating: 3.3/5 · Rank 7 of 11
Ownership & Management
Owners
Mayer, Giorgio
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit whitneyrehab.com
Medicare data downloads
Original nursing home datasets
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