Arden Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 120 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (32 vs median 12)
- High RN turnover (52%)
Bottom 25% in CT · Critically understaffed (RN) · Worst in HIGHBRIDGE HEALTHCARE chain · $110,546 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Arden Care Center shows potential for successful short-term rehab, but the recurring reports of theft and unresponsiveness to call bells are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and keeping a detailed inventory of your loved one's personal belongings to mitigate the risk of loss.
Google Reviews
Google Reviews
120 reviews on Google“Arden Care Center receives highly polarized feedback, with families either praising the compassionate, dedicated nursing staff or reporting severe neglect and communication failures. While some families highlight successful rehab outcomes and a welcoming atmosphere, others describe a facility plagued by missing personal belongings, unresponsiveness to call bells, and poor hygiene standards. Potential families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical therapy and rehab programs
- Welcoming and supportive admissions process
- Active and engaging recreation department
Concerns
- Theft or disappearance of personal belongings (clothing, electronics) (mentioned by 7 reviewers)
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Poor communication and lack of follow-up from administration (mentioned by 5 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 4 reviewers)
- Inadequate staffing levels during off-hours or meal times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; what is the best way for families to communicate with administration to ensure they stay updated on their loved one's care?
- 2With a larger facility of 271 residents, how do you ensure that staff are consistently available to respond to call bells in a timely manner, especially during evening or meal hours?
- 3Many families value the active recreation department here; could you walk me through a typical week of activities and how you encourage residents to participate?
- 4Given the recent focus on facility maintenance, what specific protocols do you have in place to ensure resident rooms remain clean and odor-free?
- 5What security measures or inventory systems do you have in place to help residents keep track of their personal belongings, like electronics and clothing?
- 6How does your nursing team coordinate with the physical therapy department to ensure that rehab progress is effectively communicated to the rest of the care staff?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department provided an excepationsl care plan in order to have a speedy recovery to be able to discharge sooner than than later.”
“The staff is very caring and compassionate! My grandpa got really good care there!”
“The one issue I have with Arden House is with Administration. I have had an ongoing issue in reguards to many missing items of my sisters for well over a year. I have spoken with several people on several different occasions via phone, email, and zoom, yet nothing is resolved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of serious, complaint-driven deficiencies. Families have repeatedly filed reports triggering inspections that revealed problems with abuse and neglect prevention, medication management, and safety supervision. Recent surveys continue to find significant violations including failure to prevent medication errors and inadequate response to alleged abuse. While the facility has correction plans for most issues, the persistent nature of these fundamental safety problems, particularly around protecting vulnerable residents, suggests ongoing systemic challenges that families should carefully consider.
Mar 9, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Feb 17, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jan 21, 2026Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Dec 18, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 1, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 28, 2024
$15,642
Fine
Oct 19, 2023
$72,189
Fine
Jul 25, 2023
$13,397
Fine
May 17, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Arden Care Center
for profit
Chain Affiliation
Highbridge Healthcare
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 4 (Worst)
Ownership & Management
Owners
Egert, Usher
Owner
Mendlovic, Barry
Owner
Paskes, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
120 reviews from families & visitors
Official Website
Visit highbridgehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Hamden Rehabilitation & Healthcare Center
1.0 miNursing Home · Hamden, CT
Whitney Rehabilitation Care Center
1.9 miNursing Home · Hamden, CT
Montowese Center for Health & Rehabilitation
3.7 miNursing Home · North Haven, CT
Leeway, INC
3.7 miNursing Home · New Haven, CT
Autumn Lake Healthcare at the Willows
4.0 miNursing Home · Woodbridge, CT
Mary Wade Home, the Incorporated
4.7 miNursing Home · New Haven, CT