White Oaks Assisted Living - II
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
White Oaks is highly regarded by many families for its compassionate, long-term staff and clean environment. However, given the serious allegations regarding medication management and emergency protocols, we strongly recommend that you request a meeting with the administration to discuss their specific policies on medication oversight and how they handle behavioral or medical crises.
Google Reviews
Google Reviews
21 reviews on Google“White Oaks Assisted Living receives high praise from many families for its compassionate, long-term staff who treat residents like family and provide a warm, welcoming environment. However, there are serious, conflicting reports from some families regarding medication management and the handling of residents during medical or behavioral crises. Families considering this facility should weigh the strong testimonials about daily care against the specific, concerning allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained facility
- Strong reputation among local families
- Effective support for dementia and memory care
Concerns
- Medication administration errors or delays (mentioned by 2 reviewers)
- Inadequate handling of medical or behavioral emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to feedback online; how do you incorporate family input into the daily care plan for residents?
- 2With your focus on memory care, what specific activities or social programs are available to keep residents engaged throughout the day?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timeliness for each resident?
- 4How does your team prepare for and manage medical or behavioral emergencies to ensure the safety and comfort of residents?
- 5Given your smaller capacity of 20 residents, how do you maintain such a high standard of cleanliness and personalized attention across the facility?
- 6What steps do you take to communicate with families if there is a change in a resident's health status or a need for medication adjustments?
Personalized based on this facility's data
Key Review Excerpts
“Everyone who took care of my Dad (Ray Burza) the past almost 5 years were wonderful. All the staff were caring compassionate care givers. They didn't take care of him like he was just a job...no they treated him like family.”
“My mother has been living at White Oaks for 2 years. I visit nearly every day so I can speak from experience that White Oaks staff at every level is highly competent and caring.”
“One thing, among many, that occurred here is that she was deprived of multiple medications for significant health conditions for days and weeks at a time - with the full knowledge of administration.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had several documented issues regarding medication administration accuracy and kitchen sanitation, including improper food storage and waste management. While some staff corrected cleanliness issues immediately upon discovery, there have been repeated findings related to medication errors.
Oct 13, 2025Routine
Resident A was not provided with prescribed medication due to a staff error regarding medication availability, although the medication was physically present in the medication cart.
Mar 22, 2024Complaint
Resident prepared food was found uncovered in the commercial kitchen.
Waste containers in the kitchen did not have tight-fitting lids.
Unsanitary kitchen conditions: accumulated grease and food debris under the stove, congealed fat in a bucket, empty cans/bottles on the floor, and crumbs in a toaster cabinet.
Aug 11, 2023Complaint
Residents were not receiving prescribed medications.
Jan 31, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
White Oaks, a Randall Residence
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit randallresidence.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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