White Oaks Assisted Living - I
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
White Oaks is highly regarded for its warm, family-like atmosphere and dedicated caregivers. However, given the serious reports regarding medication management and the handling of dementia-related behavioral episodes, families should ask for specific written policies on how the facility manages medical oversight and behavioral crises before moving in.
Google Reviews
Google Reviews
21 reviews on Google“White Oaks Assisted Living receives high praise for its compassionate, attentive staff who treat residents like family and maintain a clean, welcoming environment. However, the facility faces serious allegations from some families regarding medication management failures and the handling of residents experiencing dementia-related behavioral episodes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Clean and well-maintained facility
- Strong sense of community and resident engagement
- Responsive to individual resident needs
Concerns
- Inconsistent or missed medication administration (mentioned by 2 reviewers)
- Inadequate handling of dementia-related behavioral episodes (mentioned by 2 reviewers)
- Allegations of poor care leading to resident decline (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve your daily operations?
- 2Given the smaller size of your community, what specific protocols do you have in place to ensure accuracy and consistency with medication administration for each resident?
- 3How does your staff receive specialized training to support residents who may be experiencing challenging behavioral episodes related to dementia?
- 4What proactive steps does your team take to monitor changes in a resident's health to ensure they are getting the right level of support as their needs evolve?
- 5Since you have a strong sense of community here, what are some of the favorite group activities or social traditions that residents look forward to most?
- 6In the event of a medical concern or an urgent health change, what is your standard process for communicating with family members?
Personalized based on this facility's data
Key Review Excerpts
“They didn't take care of him like he was just a job...no they treated him like family. I was gone out of town when he passed, however, Maggie held his hand and talked to him until he was gone.”
“One thing, among many, that occurred here is that she was deprived of multiple medications for significant health conditions for days and weeks at a time - with the full knowledge of administration.”
“They called me at almost 10 pm and told me I had to pick him up and take him home (are you kidding me?!) or to the hospital because he was having an episode, which was over by the time I arrived.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of significant regulatory violations, including serious concerns regarding food safety/sanitation in the kitchen and allegations of inadequate personal care and medication administration for residents. While the most recent renewal report shows substantial compliance, previous investigations identified issues with hygiene, supervision, and resident health monitoring.
Oct 13, 2025RoutineCleanReport
No deficiencies found during this inspection.
Mar 22, 2024Complaint
Food service equipment was not properly cleaned: flour/sugar/oatmeal containers had foreign matter and needed cleaning; ice machines had scale build-up; deli slicer had dried meat on the blade and tray.
Unprotected and uncovered food items were found in the commercial kitchen refrigerator; uncooked food items were stored on the floor in the walk-in cooler.
Kitchen waste containers did not have tight-fitting lids.
Accumulated grease and food debris under the stove; plastic bucket with congealed fat on the floor; commercial dish machine not testing sanitation levels correctly.
Refrigerator and freezer in the Hawthorne unit and two ice cream coolers lacked thermometers.
Aug 11, 2023Complaint
Delay in communicating COVID exposure in the home.
Allegations of inadequate personal care: residents found in soiled briefs, lack of assistance in restrooms, dirty bathrooms (urine/feces on floors/toilets), and residents left in wheelchairs overnight.
Residents were not receiving prescribed medications.
Failure to inform the designated representative that a resident had fallen.
Allegations of inadequate supervision: residents observed accessing dirty dishes, scraping food from plates, and using dirty laundry to wipe tables.
Apr 1, 2013OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
White Oaks, a Randall Residence
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit randallresidence.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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