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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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Public Google reviewers rate White Oaks Assisted Living - I highly. Reviewers highlight: compassionate and attentive caregiving staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
White Oaks Assisted Living receives high praise for its compassionate, attentive staff who treat residents like family and maintain a clean, welcoming environment. However, the facility faces serious allegations from some families regarding medication management failures and the handling of residents experiencing dementia-related behavioral episodes.
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Key Review Excerpts
“They didn't take care of him like he was just a job...no they treated him like family. I was gone out of town when he passed, however, Maggie held his hand and talked to him until he was gone.”
“One thing, among many, that occurred here is that she was deprived of multiple medications for significant health conditions for days and weeks at a time - with the full knowledge of administration.”
“They called me at almost 10 pm and told me I had to pick him up and take him home (are you kidding me?!) or to the hospital because he was having an episode, which was over by the time I arrived.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of significant regulatory violations, including serious concerns regarding food safety/sanitation in the kitchen and allegations of inadequate personal care and medication administration for residents. While the most recent renewal report shows substantial compliance, previous investigations identified issues with hygiene, supervision, and resident health monitoring.
No deficiencies are reported in this inspection record.
Kitchen waste containers did not have tight-fitting lids.
Accumulated grease and food debris under the stove; plastic bucket with congealed fat on the floor; commercial dish machine not testing sanitation levels correctly.
Food service equipment was not properly cleaned: flour/sugar/oatmeal containers had foreign matter and needed cleaning; ice machines had scale build-up; deli slicer had dried meat on the blade and tray.
Unprotected and uncovered food items were found in the commercial kitchen refrigerator; uncooked food items were stored on the floor in the walk-in cooler.
Refrigerator and freezer in the Hawthorne unit and two ice cream coolers lacked thermometers.
Residents were not receiving prescribed medications.
Failure to inform the designated representative that a resident had fallen.
Allegations of inadequate personal care: residents found in soiled briefs, lack of assistance in restrooms, dirty bathrooms (urine/feces on floors/toilets), and residents left in wheelchairs overnight.
Allegations of inadequate supervision: residents observed accessing dirty dishes, scraping food from plates, and using dirty laundry to wipe tables.
Delay in communicating COVID exposure in the home.
No deficiencies are reported in this inspection record.
White Oaks, a Randall Residence
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MI LARA — View Official Record
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