White Oak Manor - Rock Hill
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 65 Google reviews
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What this means for your family
While the rehab unit is frequently praised for its therapy team and friendly staff, the long-term care side has significant, recurring issues with cleanliness and pest control. We strongly recommend touring the specific unit where your loved one would reside and asking management directly about their current pest control contract and staffing ratios for the night shift.
Google Reviews
Google Reviews
65 reviews on Google“White Oak Manor - Rock Hill presents a stark contrast between its updated, well-regarded rehabilitation unit and its older long-term care sections. While many families praise the nursing and therapy staff for being attentive and caring, others report critical failures in patient safety, hygiene, and communication. Prospective families should be aware of recurring complaints regarding facility cleanliness, specifically pest issues and room maintenance, as well as concerns about inconsistent staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Effective rehabilitation therapy services
- Welcoming atmosphere in the rehab unit
Concerns
- Poor facility hygiene and pest control (roaches) (mentioned by 3 reviewers)
- Inconsistent or poor communication from administration/social services (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Cold or poor quality food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some feedback regarding facility maintenance; could you walk me through your current schedule for housekeeping and pest control services?
- 2With the recent staffing ratings in mind, what is your current process for ensuring residents receive timely assistance when they press their call lights?
- 3I’ve read some mixed feedback about the dining experience; what steps are you taking to improve the quality and temperature of the meals served to residents?
- 4Communication is very important to our family; what is the best way for us to stay in touch with the administrative and social services teams regarding our loved one's care?
- 5Since the rehab unit is highly regarded here, how do you ensure that same level of attentive, personalized care carries over into long-term nursing stays?
- 6What does a typical daily activity schedule look like for residents who are looking to stay social and engaged outside of their medical care?
Personalized based on this facility's data
Key Review Excerpts
“My Dad had Parkinson's Disease and was using a feeding tube. Medically, the staff knew he couldn't eat or drink anything. My Dad was left alone in his room, he vomited and aspirated the vomit. No one checked on my Dad to address this issue and I found him in his room myself.”
“The long term care staff at the facility are caring, supportive and nurturing. With that said, my uncle's bathroom is disgusting; it's definitely not sufficiently clean. I rarely see housekeeping taking care of the long term care facility, especially in comparison to the rehab side.”
“They are obviously short staffed. I hope they are smart enough to pay more to service employees and care for the workers they have so they will stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor has concerning patterns of repeat deficiencies and complaint-triggered issues, including families reporting problems with resident protection from abuse and accident hazards. The facility shows recurring problems with care quality, food safety, and resident safety across multiple surveys from 2021-2025. While all deficiencies show correction dates, the persistence of safety and care issues warrants careful consideration during visits.
Mar 13, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 12, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Sep 14, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Sep 14, 2023
$7,446
Ownership & Operations
Who Operates This Facility
White Oak Manor - Rock Hill
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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