Rock Hill Post Acute Care Center
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 73 Google reviews
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What this means for your family
This facility features a highly regarded rehabilitation therapy team that has helped many residents recover successfully. However, families should be aware of significant, recurring reports regarding hygiene and responsiveness to patient needs; we strongly recommend frequent, unannounced visits and active monitoring of your loved one's care.
Google Reviews
Google Reviews
73 reviews on Google“Rock Hill Post Acute Care Center receives highly polarized feedback, with many families praising the rehabilitation therapy team for successful recoveries, while others report severe concerns regarding patient neglect and unprofessional conduct. While some visitors describe a clean, welcoming environment with dedicated staff, multiple reviewers have documented alarming instances of poor hygiene, slow response times to patient needs, and communication failures regarding medical care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Friendly and compassionate nursing staff
- Welcoming and clean lobby/common areas
- Accommodating to family visitation needs
Concerns
- Neglect of basic patient needs (toileting, hygiene, call light response) (mentioned by 7 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 4 reviewers)
- Unsanitary conditions including strong odors and sticky floors (mentioned by 3 reviewers)
- Rude or unprofessional behavior from staff/reception (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy team; could you tell us more about how they work with residents to regain their independence?
- 2How does the nursing staff ensure that call lights are answered promptly and that all personal hygiene needs are met throughout the day?
- 3What specific protocols do you have in place to ensure the facility remains clean, fresh-smelling, and well-maintained for the residents?
- 4How does the communication process work between the medical staff and family members regarding changes in a resident's health or discharge planning?
- 5Can you describe the daily schedule and the types of social activities or outings available to keep residents engaged?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are caring and great listeners!! The personal care has encouraged her to get stronger and care about her life. The food is delicious. Especially the fried chicken and dumplings!!”
“They refused to help my grandfather get up to pee so he ended up peeing in the bed constantly which didn’t help his bed sores. They would be 20 min late after hitting buzzer to call them in.”
“The administration, social workers, nurses, aids, activity directors, and therapists are amazing! They made every effort to accommodate my parents with their needs and wants.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rock Hill Post Acute Care Center has 7 deficiencies across 3 surveys, all corrected by the facility. The most recurring issue involves medication labeling, appearing in both 2024 and 2022 surveys. Other areas cited include infection control, resident financial protection, care planning, and safety equipment use. While deficiencies were found during routine inspections, the facility's correction of all identified issues suggests responsiveness to regulatory concerns.
Sep 11, 2025Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2024Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 9, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Rock Hill Post Acute Care Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 74 of 328 (Best)
Ownership & Management
Owners
Hopewell Healthcare, INC.
Owner · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit rockhillcarecenter.com
Medicare data downloads
Original nursing home datasets
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