Magnolia Manor - Rock Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
Watch Magnolia Manor - Rock Hill
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (56%)
Bottom 25% in SC · Critically understaffed (RN) · Worst in FUNDAMENTAL HEALTHCARE chain · $128,214 in fines · Very few deficiencies
What this means for your family
This facility has received numerous reports of severe neglect, unsanitary conditions, and unresponsiveness to patient needs. Given the high frequency of these critical safety concerns, we strongly advise families to thoroughly investigate other options and consider the significant risks to resident well-being documented by multiple reviewers.
Google Reviews
Google Reviews
31 reviews on Google“Magnolia Manor - Rock Hill is the subject of severe and consistent criticism regarding patient neglect, unsanitary conditions, and unprofessional staff behavior. While a small minority of reviewers praise individual staff members, the overwhelming majority of reports describe a facility plagued by unaddressed call lights, poor hygiene, and a lack of basic care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Select individual staff members noted as caring
- Administrative staff responsive to some families
Concerns
- Neglect and failure to respond to call lights (mentioned by 8 reviewers)
- Unsanitary facility conditions (feces, urine, trash, mold) (mentioned by 8 reviewers)
- Staff rudeness and unprofessionalism (mentioned by 6 reviewers)
- Development of bedsores due to lack of care (mentioned by 3 reviewers)
- Understaffing and staff sleeping on duty (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what is your current protocol for ensuring residents receive timely assistance, especially during evening and overnight shifts?
- 2I noticed the facility has faced challenges with cleanliness; could you walk me through your daily housekeeping schedule and how you manage deep-cleaning protocols for resident rooms?
- 3How do you currently monitor and prevent the development of pressure sores for residents with limited mobility, and what is your process for documenting skin integrity?
- 4I see that you have responded to some family feedback online; how do you utilize that communication to improve the daily experience and care standards for your residents?
- 5What specific steps are you taking to address staffing levels and ensure that there is always an active, attentive caregiver available to meet the needs of all 106 residents?
- 6Can you describe the daily activity schedule and how you ensure that residents who may need extra support are encouraged and assisted in participating?
Personalized based on this facility's data
Key Review Excerpts
“Call lights routinely go unanswered for 30 minutes or longer.”
“The overwhelming smell of feces and urine hits you immediately upon entering, which alone raises serious concerns about cleanliness and patient care.”
“The MM Rock Hill staff did an excellent job caring for our father during the 3+ months he was a resident there, as did the staff of Gentiva Hospice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing recurring issues with resident protection from abuse and neglect, appearing as recently as January 2025. The facility has persistent problems with medication management, wound care, and infection control across multiple surveys. While the provider reports correcting deficiencies, the pattern of repeated violations in critical care areas suggests ongoing challenges with maintaining consistent safety and care standards.
Dec 11, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 1, 2024Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jun 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Jan 13, 2025
$13,348
Fine
Mar 25, 2024
$95,079
Fine
Nov 6, 2023
$4,194
Fine
Aug 24, 2023
$7,796
Fine
Aug 24, 2023
$7,797
Ownership & Operations
Who Operates This Facility
Magnolia Manor - Rock Hill
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 65 of 68 (Worst)
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit magnoliamanorrockhill.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Rock Hill Post Acute Care Center
< 1 miNursing Home · Rock Hill, SC
Westminster Health & Rehab Center
< 1 miNursing Home · Rockhill, SC
Pruitthealth- Rock Hill
1.2 miNursing Home · Rock Hill, SC
White Oak Manor - Rock Hill
1.4 miNursing Home · Rock Hill, SC
Willow Brooke Court at Park Pointe Village
3.5 miNursing Home · Rock Hill, SC
The Lodge at Wellmore- Tega Cay
7.6 miNursing Home · Fort Mill, SC