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Nursing HomeMedicaid Investigative

Southern Specialty Rehab & Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4320 West 19th Street, Lubbock, TX 79407144 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 115 Google reviews

5
4
3
2
1
Southern Specialty Rehab & Nursing Nursing Home in Lubbock, TX — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (64%)
  • High RN turnover (86%)

Bottom 25% in Texas · Below recommended RN staffing · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $67,291 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for patients requiring specialized ventilator or tracheotomy care due to their highly skilled respiratory and therapy teams. However, families should closely monitor medication schedules and staffing levels during evening and weekend hours, as some reviewers have noted delays in care during these times.

Google Reviews

Google Reviews

115 reviews on Google
Families seeking specialized respiratory or tracheotomy care will find a highly-regarded therapy and nursing team, particularly for ventilator-dependent patients. While recent years show significant praise for new administration and improved cleanliness, some long-term concerns regarding understaffing and medication timing persist in older and more recent critical reviews.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities8.0Meds3.0MemoryN/AComms8.0Value3.0

Strengths

  • Expertise in tracheotomy and ventilator care
  • Compassionate and skilled therapy team
  • Effective and communicative administration
  • Clean and well-maintained facility

Concerns

  • Staffing shortages and slow response times (mentioned by 3 reviewers)
  • Inconsistent medication administration (mentioned by 2 reviewers)
  • Issues with room cleanliness and odors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(4)'19(6)'21(21)'23(32)'25(3)

Distribution · 120 analyzed

5
89
4
6
3
1
2
1
1
23
20 reviews posted between Jul 26, 2023Jul 29, 2023 · 19 were 5-star

How They Respond to Reviews

8%response rate
Defensive

The owner uses a mix of templated apologies for general complaints and highly aggressive, personal attacks against reviewers they perceive as disgruntled former employees or contractors. While positive reviews receive warm, personalized praise, negative reviews often trigger defensive rebuttals, public call-outs of personal grievances, or corrections of facts.

Questions for Your Tour

  • 1Since your team is known for expertise in tracheotomy and ventilator care, how do you ensure specialized medical equipment is monitored around the clock?
  • 2How does the administration ensure that medication schedules are followed accurately and consistently for every resident?
  • 3What steps are being taken to ensure that response times for call lights remain quick, even during busy shifts?
  • 4How do you manage the cleaning and maintenance of the rooms to ensure a fresh and comfortable environment for everyone?
  • 5Could you tell us more about the daily activities and social programs available to help residents stay engaged with each other?
  • 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The therapy team are fantastic! They deal with complex patients and make a real difference in their lives. Highly recommend!

Rehab patient's family · 2023★★★★★

Upon being transferred to Sothern Specialties, they immediately began working to get him off the ventilator. Within approximately 5 weeks, they worked him off the ventilator, feeding tube and had him walking.

Rehab patient's family · 2021★★★★★

The administration team at this facility has great communication and helps you with all your questions and concerns!

Long-term resident's family · 2023★★★★★
Source: 115 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined
Staff Turnover
99%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
19.4%
TX
14.2%
Lubbock
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
TX
14.9%
Lubbock
20.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
TX
2.5%
Lubbock
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility15.3%
Worse than Avg
Here
15.3%
US
4.9%
TX
4.0%
Lubbock
6.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
14.4%
TX
16.1%
Lubbock
20.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Lubbock
95.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Lubbock
91.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
TX
88.0%
Lubbock
91.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Lubbock
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (9.1)
17 complaint-triggered
$67,291 in fines

Families have filed reports triggering over half the deficiencies, indicating ongoing concerns about this facility. Recurring problems include medication management, infection control, and accident prevention, with these issues appearing across multiple years from 2023 through 2025. While the facility corrects violations when cited, the pattern of repeated deficiencies in critical care areas suggests persistent quality challenges that warrant careful consideration.

Feb 18, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 4, 2025Complaint
1
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 24, 2025Complaint
2
0656Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 26, 2025Complaint
1
0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 15, 2025Routine
4
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Oct 7, 2024Complaint
1
0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Aug 24, 2025

$15,275

Fine

Jun 13, 2024

$21,115

Fine

May 24, 2023

$22,676

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

LUBBOCK I ENTERPRISES, LLC

Administrator

JOSHUA SUE

Chain Affiliation

Chain Name

Creative Solutions in Healthcare

Chain Size

149 facilities nationwide

Chain avg rating: 2.7/5 · Rank 124 of 148 (Worst)

Ownership & Management

Key personnel

Huggins, LindaW-2 Managing EmployeeMak, DavidOfficer / DirectorLubbock I Enterprises, LLCManagerBlake, GaryManagerBlake, MalisaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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