Nursing HomeMedicaid

Westview Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

12225 Shale Ridge Lane, Auburn, CA 95602|205 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 80 Google reviews

(530) 885-7511 Directions Website

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What this means for your family

This facility offers an exceptional physical therapy program that is highly effective for post-operative recovery. However, you must be extremely vigilant regarding medication management and communication, as multiple families have reported life-threatening errors and an inability to reach the facility by phone.

Google Reviews

80 reviews on Google

“Families seeking rehabilitation services may find the physical and occupational therapy teams to be a significant strength, with several reviewers praising their ability to aid recovery. However, there are serious and recurring allegations regarding medical neglect, severe understaffing, and difficulty communicating with the facility via telephone. Prospective residents should be aware of frequent complaints regarding unresponsiveness to call lights and inconsistent medication management.”

Quality Themes

Tap a score for details

Strengths

Excellent physical and occupational therapy teams
Compassionate nursing staff members
Clean and well-maintained rehabilitation areas
Warm and welcoming atmosphere for hospice patients

Concerns

Difficulty reaching staff or family via telephone (mentioned by 6 reviewers)
Severe understaffing and slow call light response times (mentioned by 4 reviewers)
Allegations of medical neglect and medication errors (mentioned by 3 reviewers)
Unprofessional or rude administrative/reception behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 83 analyzed

How They Respond to Reviews

3%response rate

Good

The owner uses a tiered response strategy: providing short, polite acknowledgments for positive reviews and more personalized, empathetic, and solution-oriented responses for negative reviews. For serious complaints, the administrator frequently provides a direct phone number and invites private dialogue to resolve issues.

Questions for Your Tour

1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents during rehabilitation?
2How does the nursing team ensure that medication is administered accurately and on schedule every day?
3What is the best way for our family to stay in regular contact with the nursing staff and receive updates on our loved one's care?
4How quickly do staff members typically respond to call lights, especially during the night shifts?
5Could you describe what a typical day looks like for residents, including meal times and any social activities available?
6In the event of a medical emergency or a sudden change in health, what are the specific protocols the facility follows?

Personalized based on this facility's data

Key Review Excerpts

“The PT/OT team (Cole, Matt, Mike, Elaine, Todd) is awesome. They helped me get back on my feet, physically stronger and better trained after a leg amputation.”

Rehab patient · 2024★★★★★

“My mother resided here for around 6 weeks for the last of her hospice journey. Everyone was absolutely incredible. They let us stay late to visit and treated my mother with care and dignity.”

Hospice family member · 2025★★★★★

“They did not flush my IV for three days. It is supposed to be flushed every day. I had to be rushed to the emergency hospital because they failed to notice that my legs were 3° different and temperature.”

Patient · 2026★☆☆☆☆

Source: 80 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.51hrs

67%

Registered nurses for medical care

Total Nursing

3.91hrs

95%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

58%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

19.4%

10.7%

Placer

9.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

14.4%

10.4%

Placer

5.6%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility19.1%

Worse than Avg

Here

19.1%

15.5%

11.7%

Placer

6.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

15.3%

10.5%

Placer

9.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

12.1%

7.0%

Placer

5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.5%

Better than Avg

Here

11.5%

19.5%

13.7%

Placer

12.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.8%

93.2%

Placer

97.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

81.8%

94.2%

Placer

98.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Placer

0.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies

Above state avg (15.4)

27 complaint-triggered

This facility has concerning patterns with families filing 24 complaint-triggered reports, particularly regarding protection from abuse and neglect which appears repeatedly across multiple surveys. The most frequent problem areas are medication management, infection control, and resident safety/care planning. While all deficiencies show correction dates, the recurring nature of serious issues like abuse protection, proper treatment delivery, and medication errors across surveys from 2022 through 2025 suggests ongoing quality challenges that families should carefully evaluate.

Apr 9, 2026Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 7, 2026Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 27, 2026Complaint1 finding

0555Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

Mar 3, 2026Complaint3 findings

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Sep 11, 2025Complaint3 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 25, 2025Complaint1 finding

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westview Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 106 of 260

Ownership & Management

Owners

Hudson River Opco LLC

Owner · Organization

100%

Bay Bridge Capital Partners, LLC

Owner (parent company) · Organization

100%

Key personnel

Sandhu, HarkeshContracted Managing EmployeeHarris, SeanW-2 Managing EmployeeApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(530) 885-7511

westviewhealth.com

12225 Shale Ridge Lane

Auburn, CA 95602

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

80 reviews from families & visitors

Official Website

Visit westviewhealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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