Brookdale Auburn
Limited public data on Brookdale Auburn. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 30 Google reviews
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What this means for your family
This facility offers a lovely environment and a staff that many families find deeply caring and attentive. However, you should be extremely vigilant about communication during the move-in process and ask specifically about how they manage staffing levels to ensure consistent care and safety.
Google Reviews
Google Reviews
30 reviews on Google“Families often praise the facility for its warm, welcoming environment and a staff that goes out of their way to make residents feel safe and prioritized. However, there are significant concerns regarding inconsistent staffing levels, communication breakdowns during move-ins, and high monthly costs relative to the level of service provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Supportive transition process from skilled nursing
- Well-maintained and lovely grounds
- Friendly and engaging community atmosphere
Concerns
- Staffing shortages and high turnover (mentioned by 2 reviewers)
- Poor communication between staff and management (mentioned by 2 reviewers)
- Inconsistent food portions and dining satisfaction (mentioned by 2 reviewers)
- High cost of monthly services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive language to respond to negative reviews, often relying on standardized phrases about 'prioritizing care' and 'sharing feedback with corporate.' While they address reviewers by name, they rarely engage with the specific details of the complaints.
Questions for Your Tour
- 1We've heard such wonderful things about how warm and welcoming the staff is; how do you ensure that same friendly atmosphere stays consistent even during busy shifts?
- 2Since moving from a skilled nursing environment can be a big change, what specific steps does your team take to make the transition process smooth and supportive for new residents?
- 3How does the management team keep families updated on important changes or daily happenings within the community?
- 4Could you tell us a bit more about the dining experience, specifically regarding how meal portions and variety are managed to ensure everyone is satisfied?
- 5What kind of daily activities or social outings are available to help residents engage with the community and enjoy the beautiful grounds?
- 6In the event of a medical emergency after hours, what is the protocol for notifying both the resident and their family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff goes out of their way to make her feel safe, cared for, & a priority. The community is well managed & staff is extremely responsive.”
“My husband was ignored the minute he arrived. His emergency pendent did not work. I took him out after only two days. He was not safe or supported.”
“The Dining Room staff is efficient and amazing at remembering many repeat items for residents. The food is great; activities varied and excursions fun.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 4, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 4, 2026InspectionClean
FACILITY EVALUATION REPORT
Nov 6, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on behalf of the facility. All allegations cited—regarding supervision, incontinence care, and showering assistance—were reviewed and subsequently found to be unfounded based on interviews and record review.
Jun 6, 2025InspectionClean
The facility underwent an annual inspection on June 6, 2025. The inspector noted that the facility appears to be in substantial compliance with regulations. No deficiencies were cited during this visit.
Jun 18, 2024InspectionClean
The facility underwent an annual inspection on June 18, 2024. The inspection found the facility to be clean, well-maintained, and in substantial compliance with regulations. No deficiencies were cited during this visit.
Oct 11, 2023ComplaintClean
The case management visit revealed a significant deficiency regarding emergency response protocols for hospice residents. Specifically, staff failed to call emergency services when a resident fell, which is cited as an immediate health risk. Additionally, the facility was cited for not following the correct procedure for notifying hospice agencies during emergencies related to the expected course of terminal illness.
Oct 11, 2023OtherClean
The case management visit revealed a significant deficiency regarding emergency response protocols for hospice residents. Specifically, staff failed to call emergency services when a resident fell, which is cited as an immediate health risk. Additionally, the facility was cited for not following the correct procedure for notifying hospice agencies during emergencies related to the expected course of terminal illness.
Jul 11, 2023InspectionClean
The facility underwent an unannounced annual inspection. The Licensing Program Analyst toured all areas, including resident rooms, medication storage, and common areas, and reviewed resident and staff files. No deficiencies were cited as a result of today's inspection.
Ownership & Operations
Who Operates This Facility
Bernadette Clark Home
MALISSA ACUNA
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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